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15 Syniti Jobs
Manager, Technical Service
Syniti
·
8-10 years
Hyderabad / Secunderabad, Bangalore / Bengaluru
1 vacancy
Manager, Technical Service
Syniti
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Act as a single point of contact for Major incidents
- Co-ordinate efforts to restore normal service operations as quickly as possible to minimize impact on business operations to our clients or Internal Organisations
- Effectively communicate the progress of investigation to internal and external stakeholders
- Lead conference calls during a Major Incident, engage different teams across the organization
- Perform Hierarchical and Functional escalation
- Document PIR
- Lead CAB calls and identify areas of improvement
- Perform Failed change analysis and implement CSI for reducing failed changes
- Ensure effective implementation of change management process
- Perform RCA using problem solving techniques such as Brainstorming, 5 Why methodology etc
- Identify trends and act of proactive problem tickets to reduce tickets and outages
- Responsible for reporting, dashboards and maintaining the ITSM tool
- Responsible for managing the help centre website
- Work with multiple teams at different levels within the organization for effective implementation of ITIL best practices
- Device SIP and CIP for better quality of service.
- Exceptional organizational skills with the ability to prioritize many different competing requirements simultaneously with have a high degree of attention for detail
- Excellent written and verbal communication skills with the ability to communicate clearly with Management.
- Should have a good understanding of IT Infrastructure (Servers, Network, Backups, Storage, AD)
- Incident Management
- Change Management
- Problem Management
- ITSM tool administration preferably Zendesk ticketing tool
- Reporting.
- 8+ years in IT industry
- 5+ years in Incident, Change, Problem management roles
- 3+ years in ITSM tool management (preferably Zendesk).
Employment Type: Full Time, Permanent
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