Senior Manager - Commercial Ops Excellence - Healthcare (10-16 yrs)

- Drive Commercial Operations for India and implement operations systems by determining customer requirements & observing trends (through various channels like SFDC Tickets, etc.)

- Contribute to driving sales operations and give recommendations to drive creation of strategic plans. This includes preparing & comparing action plans, productivity, identify trends, etc. this includes working closely with the APAC Ops team to set and implement policies, procedures & systems and follow through on implementation like conducting audits on the contracts to ensure compliance to SOPs.

- Forecast the fulfilment requirements, and analyze variances & initiate corrective actions

- Develop, implement and evaluate policies and procedures; customize processes based on country requirements for issuing sales promotions to ensure that the maximum target audience is reached

- Analyze process workflows & implement changes. For e.g. India specific address book requirements & customer invoicing in SAP. This also covers customer impacting processes across functions

- Communicate all operating policies and issues at review meet & APAC Ops meeting on Customer Experience