Production Support Engineer - Sybase/ITIL/Linux (5-10 yrs)

Production Support - Sybase

- Knowledge on Sybase Incident, Request, Problem and Change management.

- Should have worked in ITIL process and best practices.IQ/Sybase ASE and SQL server

- Knowledge on Linux/Unix systems

- Knowledge on Windows

- Mounts/NFS

- Good Understanding of ITIL framework, especially on Knowledge on Apache, Kubernetes, Kafka, MQ series, Consul, Signal

- Deployment Process Scripting (Ansible, Python, Shell, SQL ...) and development skills for administration.

- Knowledge on Jenkins, Ansible Tower, bitbucket

- Knowledge on Schedulers, Crontab, Autosys /DollarU

- Knowledge on Monitoring Tools such as Dynatrace, Prometheus, Grafana

Direct Responsibilities :

- Candidate must work as level 1/2 support analyst to bring technical and product issues to resolve.

- Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.

- Responsible for resolving support issue by using the functional/ technical expertise and flexible enough to look for solutions that may be out of the box.

- Handling ITIL Methodologies like Change, Incident, Problem, and Service Management

- Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.

- Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

- Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work

- Responsible for UAT/PROD deployment & validation,

- Analyzing/documenting problems, recommending solutions, & initiating corrective action

- Plan and implement application releases, load tests and configuration changes.

- Customize production tools (monitoring, batch scheduling, backups etc.

Contributing Responsibilities :

- Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

- Participate to DRP activities

- Should have good experience knowledge on L1/L2 Functional Support

- Eager to learn Banking Domain Knowledge (Corporate & Investment)