Senior Analyst

Job Description:

Role Title : Senior Analyst - Exception & Control Reporting (L08)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for 2024, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India s Best Workplaces for Women in 2022. We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

The role is part of Collections & Recovery Analytics and will be supporting Collections , Recovery and Servicing solutions . The team is focused on improving Collections, Recovery and Servicing Solutions performance, by building BI solutions to support Operations Leaders. This includes key performance indicators for cardholders and accounts, as well as metrics to support strategy development and execution.

Role Summary/Purpose:

The role of the Sr Analyst Exception & Control Reporting is an addition to an exciting, fast-paced, constantly changing and challenging work environment, and will play an important role in supporting the Governance and Surveillance efforts across Synchrony Bank. It will support Synchrony Bank s Exception and Control Reporting efforts by providing SAS/SQL programming, complicated data extraction to build new reports for multiple processes across Collections. The role will need to understand collections practices and policies and translate to multiple data sources and will also assist in audits pertaining to consumer and regulatory requests.

Essential Responsibilities:

• Understanding the business requirements provided by EO Process Owners

• Develop the reporting framework to solve for business requirement

• Develop Python, SAS and/or SQL code, visual basic macros, business object or other query tools to build new exception and control reporting.

• Build Tableau Dashboards to provide more business insights to the Process Owners and the Leadership team.

• Data extraction, processing & mining based on various business rules and provided requirements.

• Develop & present recommendations on analytical paths based on available data resources.

• Generate Business Insights and deliver them within timely manner.

• Document, update and follow Standard Operating Procedures (SOPs) for all Customer applications supported.

• Work with IT and DW team to request data builds & support necessary analytics and reporting mechanisms.

• Support audits via documentation of code and analytic outcomes and as extraction of data

• Perform other duties and/or ad-hoc projects as assigned.

Qualifications/Requirements:

• Bachelor s degree with a minimum of 2 years experience in the financial services industry supporting an operations, customer service, and/or collections function. or in lieu of a degree 4+years of relevant experience.

• Data analysis experience with large datasets and unstructured data sources

• Experience managing multiple projects simultaneously while delivering on demanding deadlines with minimal supervision

• Coding experience with SAS, SQL, or Python.

• Minimum 1 year of Reporting experience using SAS.

• Demonstrated PC proficiency (Microsoft Suite, including: Word, Excel, PowerPoint, and Outlook)

Desired Characteristics:

• 3+ Years of experience in financial institutions

• Data Warehouse programming and/or analytics utilizing tools like Vision Plus, FDR, Rules, CHAID, or Model Builder

• Exposure to regulatory requests and audits

• Demonstrated ability to work with ambiguity and deliver creative results in a data environment

• Ability to adapt to multiple tools for data extraction

• Strong problem solving skills & attention to detail

• Strong interpersonal and oral/written communication skills, ability to clearly present analytical results and make recommendations based on findings and/or data limitations.

• Experience in reporting data from the following data warehouses CDCI, MWC1, RDW, COLLP, DTS01 or CLBP2 is an added advantage

Eligiblity Criteria :

Bachelor s degree with a minimum of 2 years experience in the financial services industry supporting an operations, customer service, and/or collections function. or in lieu of a degree 4+years of relevant experience.

Work Timings : 12 :00 PM to 9:00 PM IST

For Internal Applicants :

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible

• L8 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible

• L04+ Employees can apply

Level / Grade : 8

Job Family Group: