Senior Technical Consultant

Greetings from Synamedia!!!!

Role Description:

The Solutions DevOps team is responsible for the end-to-end installation, verification, deployment and support of next generation digital video systems and IP video solutions. As a Senior Technical Consultant, you will be part of a highly collaborative cross-site team contributing to multiple phases of the systems life cycle from deployment to support. This role has the potential to work across multiple currently deployed video platforms as well as influence systems currently under development. We are looking for a highly motivated self-starter who has a robust appetite for learning, collaborating, and supporting solutions for our customers. Embarking on a journey alongside a widespread team of more than 2,000 employees, you are expected to collaborate with teams from Canadian offices, US locations, and others all over the globe.

Hence, strong communication, documentation, and customer focus are vital to delivering high quality products and forging a path with us. The learning never ends with this role.

Responsibilities:

• Working in a highly collaborative environment as part of a 24x7 team. This will include taking part in a 24/7 on call rota where occasional weekend work will be required.
• Providing technical support to the clients frontline network and operations teams.
• Helping design solutions for Cloud Infrastructure and related ecosystems.
• Assisting in the ongoing deployment and maintenance of our test and production environments.
• Performing troubleshooting and incident handling for customer identified issues.
• Maintain/update service desk tickets with appropriate status for incidents.
• Assisting in performing proactive monitoring of our systems to identify and correct issues before they become major incidents.
• Using industry standard monitoring tools to proactively check system status and raise incidents for investigation.
• Leading support bridges with customers and partners.
• Triaging automated system events and resolve, as necessary.
• Occasional traveling may be required.

Desired Skills and Experiences:

• Bachelors or equivalent of Computer Science/Computer Engineering.
• 5+ years of Professional Experience in an Enterprise Environment.
• Ability to learn and adapt to new technologies in a challenging and fast-paced Solution DevOps environment.
• Linux system administration experience is essential.
• Practical experience with Cloud Technologies including AWS and Kubernetes.
• Good knowledge of scripting languages, (Ansible, Terraform, Python, Bash etc), advanced networking concepts (TCP/UDP, DNS, DHCP).
• Understanding of common tools such as ELK, Grafana, Prometheus, Jenkins, Service Now.
• Strong system debugging and troubleshooting skills.
• Experience working in a Software development organization would be an asset.
• Ability to manage day to day tasks with minimal direct supervision.
• Good written and spoken communications skills.
• Strong customer management skills.