Ellaserv - Operations Specialist (3-5 yrs)
SWIFT
posted 27d ago
Operations Specialist
Responsibilities:
Operational Support:
- Provide administrative and operational support to various departments within the organization.
- Manage and maintain accurate records, databases, and reports.
- Coordinate and schedule meetings, appointments, and travel arrangements.
- Assist with the onboarding and training of new employees.
- Manage office supplies and equipment.
- Ensure compliance with company policies and procedures.
Process Improvement:
- Identify and analyze operational bottlenecks and inefficiencies.
- Develop and implement process improvement initiatives to enhance efficiency and productivity.
- Streamline workflows and procedures to improve operational effectiveness.
- Document and maintain updated process flowcharts and manuals.
Data Analysis and Reporting:
- Collect, analyze, and interpret data to identify trends and patterns.
- Prepare reports and dashboards to track key performance indicators (KPIs).
- Provide data-driven insights to support decision-making.
Project Management:
- Assist in the planning and execution of operational projects.
- Track project progress, identify and resolve roadblocks.
- Ensure timely completion of projects within budget and scope.
Cross-functional Collaboration:
- Collaborate effectively with colleagues across different departments.
- Build and maintain strong relationships with internal and external stakeholders.
- Communicate effectively both verbally and in writing.
Qualifications:
- Degree in Business Administration, Operations Management, or a related field.
- 3-5 years of experience in an operations or administrative role.
- Strong analytical and problem-solving skills.
- Excellent organizational and time-management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with CRM software (e.g., Salesforce) is a plus.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- A proactive and results-oriented approach
Functional Areas: Other
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