Field Support Engineer

SVN Infoserv is looking for Field Support Engineer to join our dynamic team and embark on a rewarding career journey On-Site Support: Field Support Engineers travel to the customer's location, which may include offices, industrial sites, or remote areas, to provide hands-on support and service.

Installation and Setup: They install, configure, and set up equipment, systems, or hardware, such as computers, servers, networking devices, medical equipment, or industrial machinery.

Maintenance and Repairs: Field Support Engineers perform routine maintenance tasks and troubleshoot technical issues.

They diagnose problems, replace faulty components, and make necessary repairs to ensure that the equipment functions as expected.

Technical Assistance: They offer technical guidance and support to customers or end-users, addressing questions, concerns, and issues related to the equipment or systems.

Training: Field Support Engineers may provide training to users or customers on how to operate and maintain the equipment properly.

Quality Assurance: Ensuring that the equipment and systems meet quality and performance standards, and that they comply with safety regulations and industry-specific requirements.

Documentation: Maintaining accurate records of work performed, including service reports, parts used, and any changes or upgrades made to the equipment.

Inventory Management: Managing spare parts and tools to ensure that they have the necessary resources to complete field support tasks efficiently.

Remote Support: In cases where on-site visits are not necessary, Field Support Engineers may provide remote support by guiding users through troubleshooting procedures over the phone or through online communication.