CS- Associate 2

Role & responsibilities:

• Audio Review and Analysis:
  
• Listen to recorded client meetings and ensure a thorough understanding of the discussions.
• Identify key points, decisions, and action items from the audio recordings.
• Minutes of Meeting Preparation:
  
• Draft accurate and comprehensive Minutes of Meetings (MoM) based on audio recordings.
• Include all relevant details such as:
• Meeting date, time, and purpose.
• Participants (as mentioned in the recording).
• Agenda points discussed.
• Decisions made and resolutions passed.
• Action items with responsibilities and deadlines.
• Format the MoM in a clear and professional manner, adhering to organizational standards.
• Quality Assurance:
  
• Ensure the MoM is free from errors, ambiguities, and omissions.
• Cross-check key details with the agenda or provided meeting notes (if available).
• Approval and Circulation:
  
• Submit the draft MoM for review and approval by relevant stakeholders.
• Incorporate feedback, finalize the MoM, and circulate it to clients and internal teams as per the communication protocol.
• Documentation and Archiving:
  
• Maintain an organized repository of MoM documents for each client, ensuring easy access and retrieval.
• Follow data privacy and confidentiality guidelines while handling sensitive information.
• Administrative Support:
  
• Prepare and format meeting agendas, reports, or other documents as needed.
• Provide support to the CS team by ensuring timely and accurate documentation of meetings.

The skill set requirements are:

1. Organization skills managing and planning work schedules, and workflow co-ordination.
2. Attention to detail Accuracy in processing or converting scripts into summaries
3. MS Word proficiency high
4. English language listening, reading, written, and spoken
5. Time Management Prioritizing tasks and multiple responsibilities (work under pressure and with minimum supervision)
6. Knowledge of industry practice would be an added advantage.