Branch Operations Manager

Customer Service and Operations

1. Maintain overall branch operations in order to provide a superior customer service experience and ensure adherence to guidelines for banking operations at Suryoday

2. Ensure timely redressal of the grievances of customers as per grievance redressal guidelines at Suryoday and inform the Branch Manager of instances requiring his/her personal attention

3. Monitor branch footfalls and ensure daily alignment of branch operations as per footfall trends

4. Responsible for all Banking operations including coordination with central processing hubs

5. Ensure maintenance of adequate stock of security items, passbooks and various forms required for deposits & advances and other transactions

6. Responsible for internal control and reporting of results of the branch

7. Responsible for cash transactions in the Branch including cash management, tallying of cash with reports in system, maintenance of registers for cash transactions etc.

8. Provide final approval on key customer documents in loan applications and KYC in account opening forms prior to sending the same to the processing hubs

9. Ensure periodical balancing / tallying of books of accounts and monitoring of fraud prone sundry items as prescribed

10. Scrutiny of daily vouchers, verification, protection and preservation of voucher bundles and records in use. Ensure segregation and destruction of old records as per the policy after obtaining permission from the competent authority

11. Ensure smooth overall operations of the branch IT systems and especially day-begin and day-end of the branch software systems

12. Monitor preparation of annual indent of stationery and security items as per norms

Branch Administration

13. Manage costs through control on all types of expenses in the Branch such as telephone, consumption of stationery, computer consumables, electricity and other overheads without sacrificing quality

14. Ensure prompt payment of electricity, telephone bills, taxes without penalty and by due dates, ensuring recovery of the amount incurred for personal of telephone etc.

15. Ensure proper maintenance of office premises and making available basic amenities to customers in consultation with the Branch Manager, wherever required

16. Ensure display on notice boards of all mandatory matters as per the guidelines with due updation of the interest rates etc.

17. Ensure that the Banks policies, guidelines as well as systems & procedures are followed at the Branch

18. Oversee extension counters and co-ordinate for their smooth functioning and reconciliation

19. Assist the Branch Manager in finalizing the performance budget, capital expenditure budget, strategies to achieve the business targets and increasing the income

20. Assist the Branch Manager in holding staff meetings, convening the customer service meetings, customer meets and other developmental activities

Reporting & Compliance

21. Ensure compliance to banking guidelines, quality framework and audit requirements

22. Ensure compliance with Know Your Customer (KYC), Anti- Money Laundering (AML), audit and other regulations in the branch

23. Support the internal and external auditors and provide relevant information where required. Drive follow-up of inspection & audit reports & ensure rectifications as required

People Management

24. Assist the Branch Manager in clear distribution of functional responsibilities to Customer Service Officer, Teller and other staff keeping in view their abilities, attitudes, performance and past experience, work load etc. and in periodical rotation of jobs as per norms

25. Ensure maintenance of harmonious relations among the members of the staff

26. Handle all matters pertaining to staff administration such as maintaining staff files, staff sundry advances, income tax deductions, sanction of leave etc.

27. Ensure punctuality & discipline by all the staff members duly maintaining movement register, attendance register. Provide feedback to the Branch Manager on the staff for performance based recognition / developmental needs of the operation staff

Note - Interested candidates can drop updated cv on kunal.bhandare@suryodaybank.com