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Patient Care Executive
Surya Hospital
posted 4mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Greeting and introduction for new admissions.
- Daily interaction with the patients, query handling & collecting feedback from the patient/attendant in both Hard copy & digital format.
- To keep the ambience neat and tidy with co-ordination with Facility team.
- IP Coordination: Floor operations, Bed management, bed allocation, Ward management, utility management etc.
- Monitoring various clinical projects, the discharge process TAT improvements. Admission discharger criteria, these trends and score presented to the management on monthly basis.
- To ensure timely room clearing by the F&B staff.
- Follow-up for the negative reviews and ensuring the patient satisfaction.
- Ensure that all the in-patients are met every day and their queries are resolved.
- Make arrangements and celebrate special occasions of in patients.
- Collect feedback in prescribed feedback forms from all patients and share the analysis with the management on a monthly basis.
- Oversee the redressal of grievances/complaints received from the patients in a timely and satisfactory manner.
- Continuously get involved in the reviewing of processes for better service delivery.
- Enhance the value of services being provided by making the patient and the attendant comfortable and familiar with the hospital.
- To handle quality related work.
- Regular conversation with the treating doctor to enhance service facilitation.
- Will be responsible for any other duties assigned by the management from time to time.
Skill Sets:
- Verbal Ability/Communication Skill
- Problem Solving/Decision Making
- Leadership Qualities
Employment Type: Full Time, Permanent
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What people at Surya Hospital are saying
Rating based on 2 Patient Care Executive
reviews
Anonymous · Other Hospital Staff
in Mumbai
Likes
Nothing
Dislikes
Worst culture......worst atmosphere.....nobody can grow here.....ownership involvement
Read 2 reviewsPatient Care Executive salary at Surya Hospital
reported by
2
employees
₹3.2
L/yr - ₹4.1
L/yr
34%
more
than the average Patient Care Executive Salary in India
View more details
What Surya Hospital employees are saying about work life
based on 87 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Surya Hospital Benefits
View more benefits
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