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1 NielsenIQ Support Specialist Job
NielsenIQ Support Specialist Microsoft 365
2-7 years
₹ 7.6461 - 9L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Chennai
1 vacancy
NielsenIQ Support Specialist Microsoft 365
NielsenIQ
posted 22d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Support Specialist is responsible for providing technical support to users through the analysis and resolution of technical problems . In this role, support is for Microsoft 365 (M365) applications, including Exchange Online, OneDrive, Teams, Sharepoint, Yammer and the Power Platform.
Responsibilities include but are not limited to:
Provide Tier 2 support for the M365 platform via phone, email and ticketing system.
Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.
Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
Perform daily system monitoring to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.
Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet application goals.
Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.
Administer on-call and after-hours technical support during scheduled outages and unscheduled emergency situations.
Escalate issues to appropriate teams within IT as needed.
Manage incoming help tickets and assign appropriately.
Performs root cause analysis and provides meaningful information and timely updates to users with a focus on preventing future problems.
Create and maintain documentation as it relates to corporate applications, support and processes.
Performs other related duties and participates in special projects as needed.
Soft skills and Professionalism
Passionate about customer service.
Ability to successfully build relationships with challenging stakeholders and navigate social environments.
Maintain an enthusiastic attitude and willingness to assist users at all times.
Always ensure that conversations/discussions with end users are professional and focused on issues related to business and technology support.
Ability to communicate effectively.
Ability to successfully balance multiple simultaneous demands self-adjust to meet shifting priorities.
Works well with colleagues and managers and is able to learn new applications, technologies and competencies at a reasonable pace .
Always ask for assistance when unsure of how to address a situation and lean on the team for support and additional training when needed.
Demonstrated ability to communicate or escalate situations which cannot be resolved quickly or are likely to be escalated.
Show initiative and follow through to completion of assigned tasks.
Apply previous learnings, maintain certifications and demonstrate willingness to adapt and learn new technology solutions.
Respond positively to coaching and show improvement in areas requiring additional training or feedback.
Background/Qualification Requirements
BS/ MS degree in Computer Science, Engineering or a related subject.
2+ years of experience in Microsoft 365 administration and problem solving.
Knowledge and experience troubleshooting these specific platforms: Exchange Online, Teams, OneDrive, Sharepoint, Power Apps, Intune and Yammer.
Experience supporting hybrid Exchange/O365 environments.
Experience in maintaining and supporting on-prem Exchange servers.
Experience utilizing Graph API for operational reporting and support.
Expert skills in supporting mailflow, message trace, SMTP mail relays, connectors and mail routing rules.
Expert skills in creating Powershell scripts for use with managing Exchange and O365 environments.
Willingness to occasionally work scheduled night/weekend times, and to participate in off-hours on-call schedule.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
Employment Type: Full Time, Permanent
Read full job descriptionNielsenIQ Interview Questions & Tips
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People are getting interviews at NielsenIQ through
People are getting interviews through
(based on 121 NielsenIQ interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
29%
20%
17%
14%
5%
15% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Support Specialist at NielsenIQ are saying
Rating based on 9 Support Specialist
reviews
Anonymous · IT Support
in Pune
Likes
Very positive environment with flexible Hours. Mostly no micromanagement. Easy to switch teams.
Dislikes
Salaries can be more competent.
Read 9 reviewsSupport Specialist salary at NielsenIQ
reported by
72
employees
₹6
L/yr - ₹13.9
L/yr
37%
more
than the average Support Specialist Salary in India
View more details
What NielsenIQ employees are saying about work life
based on 900 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NielsenIQ Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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