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3 Amazon Support Specialist Jobs

Sr. Prod Support Specialist, Benefits Experience & Technology

2-3 years

₹ 4.5 - 4.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

Sr. Prod Support Specialist, Benefits Experience & Technology

Amazon

posted 20hr ago

Job Description

We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazons benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be adept in developing and implementing change management strategies that improve operational efficiencies and employee experience.

Key job responsibilities
Regularly assess with regional benefit leaders on -new benefit program roadmap, changes to existing programs and any opportunities to drive process efficiencies
Lead implementation of change requests, track and document change requests from benefit leaders
Work closely with functional leaders, operations, vendor partners, internal stakeholders to finalize priority, scope, system gaps and timelines for implementation
Conduct regular reviews and monitor the progress of the change right from initiation stage till go live
Actively participate and lead the change and/or improvement of benefit programs and processes. Establish cross functional partnerships within your assigned stakeholders, identify gaps in system configuration and reporting, and partner with operations and technology service partners to resolve.
- Knowledge of Microsoft Office products and applications
- Minimum 2-3 years experience in executing product feature change requests/technology roadmap from requirement gathering to go live
- Skilled at cross functional collaboration; strong influencing and negotiating skills
- Proven ability to identify and propose technology options and drive decision-making that balances business and technical requirements
- Ability to conduct root cause, impact analysis and execute a successful product roadmap
- Excellent problem-solving, analytical, and critical-thinking skills.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships across all levels of the organization.
- Familiarity with project management methodologies, including Agile and Waterfall


Employment Type: Full Time, Permanent

Read full job description

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What Support Specialist at Amazon are saying

4.4
 Rating based on 5 Support Specialist reviews

Likes

Its an good company to work here but even we are too old in this system we are not getting good opportunity to show ours skill as high level !! and overall its an good luck too work in this organization !!

  • Skill development - Good
  • +1 more
Dislikes

The partiality among the team member !!

  • Job security - Poor
  • +2 more
Read 5 Support Specialist reviews

Support Specialist salary at Amazon

reported by 18 employees
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₹3 L/yr - ₹5 L/yr
46% less than the average Support Specialist Salary in India
View more details

What Amazon employees are saying about work life

based on 25.3k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
View more benefits

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Amazon Hyderabad / Secunderabad Office Locations

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Hyderabad Office
Amazon Development Center India Pvt. Ltd., 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Hyderabad Hyderabad
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