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3 Rimini Street Support Engineer Jobs
Primary Support Engineer, SAP
4-5 years
₹ 8 - 17L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Hyderabad / Secunderabad
1 vacancy
Primary Support Engineer, SAP
Rimini Street
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
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Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner. In 2005, Rimini Street reinvented enterprise software support to deliver a better support experience and drive significant savings on total maintenance costs. Today, the Company delivers superior service experiences, at scale, centered on client success to enable enterprise software licensees to extract more value from their enterprise software investments, invest in innovation, create competitive advantage and enable growth. Over 5,500 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries have leveraged Rimini Street as their trusted provider for support and managed service solutions.
We are actively seeking a Primary Support Engineer, SAP . This role is based in India.
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Position Summary
The role of the Primary Support Engineer, SAP Logistics with SD/MM/PP module is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and S4 HANA environments.
Essential Duties and Responsibilities
- Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
- Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
- Provide remote-based functional support training for your specialist SAP modules Support client customizations, sharing implementation and best practices advice.
- Develop application break fixes for critical product defects.
- Create scripts to identify, analyze and correct data issues.
- Manage one or more key assigned accounts as a technical/functional adviser
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
- Collaborate with team members in a virtual team environment to extend field experience to different client situations.
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
- To stay updated with the latest technological advancement and changes in the world of SAP development and adapting to these changes by self-training and research work.
Additional Duties and Responsibilities
- Other job-related duties and responsibilities may be assigned from time to time
Location Preference
- India
Education
- Bachelor Degree in Computer Science or related field or equivalent experience.
Experience
- 10+ years relevant SAP experience particularly with SAP SD/MM and PP modules. Hands-on experience supporting in Ecc/S4 Hana SAP systems.
- Excellent communication skills are mandatory as this position will be speaking with customers directly. Knowledge of other modules SAP plant maintenance and WM is an advantage.
- Working knowledge of Production planning/Sales and distribution and Logistics skill a must.
- Experience in Sales and Distribution- Functional expertise- Configuration expertise in the areas of Order Management, Shipping, Billing, Pricing, Output determination, transfer of requirements, Availability check, Credit Management, Rebate Processing, Batch Management, EDI, Inter Company Business Process, Returns Processing, Procurement, Inventory , MRP/Pricing/Routines/Sales deal/Master data /MTO order processing/ Partner /Text/Output determination/Configuration of Order to cash cycle/Stock transport order/Intercompany / interfaces etc/Customer returns/Contracts etc.
- Experience in Plant maintenance/Production planning and Material management -Functional expertise -Configuration / Enhancements / interfaces of all Plant maintenance processes and have a though understanding of complete flow of Plant maintenance /Material management and production module.
- Ability to trouble shoot any kind of a problem across SD ,MM and PP module a must.
- Hands on experience in implementing BADI,user exits/LSMW etc an added advantage
- Experience in SAP Migrations to S4 HANA.
- A track record of successful roles in several SAP implementation or upgrade projects
- Deep working knowledge and understanding of supporting business processes
- Analytical, logical problem resolution skills
- SAP certification(s) preferred
- Knowledge of localizations: architecture, implementation and key functionality
- Expertise with SAP R/3, ECC, S4 Hana, including full life-cycle implementation experience, configuration and administration of the application
- Knowledge of Idoc and debugging skill set.
- Demonstrable history solving complex problems across multiple modules.
Skills
- Ability to communicate fluently in English. Additional languages welcomed.
- Superb trouble-shooting skills and tenacity in problem solving
- Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
- Strong knowledge of key application functionality, tables and relationships
- Deep knowledge of SAP customization/extension methodologies
- Excellent development skills using SAP toolset
- Excellent interpersonal, presentation and communication skills - verbal written
- Attention to detail and the ability to learn quickly
- Extreme focus on Client satisfaction
- Demonstrated ability to work independently and as part of a team
- Ability to work calmly and professionally in high pressure situations
- The ability to work remotely from a home based office in a virtual environment
Desired Qualifications
- The best candidates will have extensive knowledge of SAP SD/MM/PP modules across releases (ECC and S4 HANA) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
- The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x ECC, Enterprise Portal 5.x, 6.x, 7.x4.x, NW 2004s, ECC, Netweaver 7.x,S4 Hana) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
- Knowledge of SAP Industry Solutions would be an advantage
- Knowledge of any Country Specific Solutions would be an advantage
- A consulting background, while not mandatory, would be useful
- Experience with localizations and global implementations would be an advantage
Preferred Language
- Fluency in English any other language is an advantage.
Why Rimini Street
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 5,500 signed clients, including over 180 of the Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
Employment Type: Full Time, Permanent
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What Support Engineer at Rimini Street are saying
Rating based on 1 Support Engineer
review
Anonymous · IT & Information Security
in Hyderabad / Secunderabad
Likes
nothing - its completely waste
Dislikes
everything work and culture and management
- Salary - Bad+6 more
Support Engineer salary at Rimini Street
reported by
9
employees
with 4-11
years exp.
₹8
L/yr - ₹26
L/yr
152%
more
than the average Support Engineer Salary in India
View more details
What Rimini Street employees are saying about work life
based on 133 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Rimini Street Benefits
Submitted by Company
Implementing Minimum 4 Weeks of Fully-Paid Parental Leave for All Rimini Parents Condensed Work week flexibility Personalized Premium Healthcare for Your Unique Needs
Submitted by Employees
View more benefits 
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Rimini Street Hyderabad / Secunderabad Office Location
Hyderabad / Secunderabad, Telangana Office
Rimini Street India Operations Private Limited
1st Floor, Tower A
Ananth Info Park, 39
Hi-Tech City, Madhapur
Hyderabad-500081, Telangana
India
Hyderabad / Secunderabad, Telangana
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