Support Engineer

Job Description - Relfor Labs - (Devourin and Respark)

• Job title: Support Engineer
• Location: Kalyani Nagar Pune 411006
• Terms: Permanent role.
• Salary/rate: Include remuneration if possible or simply say To Be Discussed.
• Requirements: 6 days a week, one working from home, and one day off.

About us:

Relfor Labs is a cutting-edge technology company that is dedicated to creating innovative

solutions to address the evolving needs of the technology-driven economy. By prioritising

excellence and maintaining a strong emphasis on innovation, our team of world-class

software engineers and designers are able to provide our clients with the best possible

products and services.

Founded in 2016 by industry leader Mr. Deepak Nathani, the former COO and co-founder of

Cybage Software, the company has built a reputation in the IT industry. With an extensive

background in technology, business operations, and product management, Mr. Nathani has

been instrumental in guiding Relfor Labs to become a renowned leader in the industry.

At Relfor Labs, we understand the importance of technology as a key enabler of growth and

progress. For the same, our continuous endeavour is to provide easy-to-use, scalable, and

secure technology solutions that help organisations streamline operations, improve

efficiencies, and drive growth.

About the role:

Relfor labs products are one stop shop company for following products.

- Devourin: Restaurant management software.

- Respark: Salon management software.

- T-Rex: Digital marketing agency

- Birbal: AI product

- Dymato: Premium car servicing product

You will be mainly involved in the Devorin and respark customer support.

Our platform offers a wide range of products - Godirekt, Respark, POS & Billing, Inventory & Recipe

Management, Captain and Hostess App, CRM, Que Management to name a few.

What makes Devourin and Respark stand apart from the rest of the players is our astute desire for

innovation and perfection. Our founding team is from Enterprise Product Development and

Hospitality software background with over 20 years of international experience and working towards

bringing in disruptive innovation for the restaurant industry.

Relfor is the best place to work If you want to grow and thrive amidst a pool of great techies, want to

work with one of the fastest growing start-ups, and want to learn and go deeper into technology the

practical hands-on way!

Responsibilities:

• Support to clients is offered 24x7 by having 3 shifts in rotation, so that we can attend to our

clients at any given time. However, applicants should be willing to volunteer to step in and

provide support outside of his/her work hours on the off chance that a need arises.

• You will be working on one the most of the critical activities where you will be responsible

for;

• Setting up cloud environment
• Installing and configuring Windows/Linux machines
• Configuring full stack
• Setting up customer databases
• Moving product from test bed to production
• Troubleshooting customer environments

You will be expected to;

• Develop and maintain a working knowledge of existing and new technologies and be able to

tie the design and implementation of infrastructure to the installed products.

• Good analytical and troubleshooting skills (the ability to think logically through a problem)

and must have the initiative, perseverance and commitment to see problems through to

resolution.

• Working closely with the Engineering team to understand the product requirements.
• Performs end to end testing of the products
• Troubleshoot and fix the customer issues in a timely manner
• Work closely with account managers

Candidate requirements:

• Respond to customer inquiries and assist various channels such as email, chat, and phone to

troubleshoot and resolve customer issues in a timely and efficient manner.

• Develop a deep understanding of our products and services to effectively assist customers

and Stay informed about product updates, features, and industry trends.

• Knowledge of MySQL databases, including installation, configuration, and performance

optimization, and troubleshooting and resolving database-related issues promptly.

• Basic Knowledge of Apache Tomcat and Java
• The responsibilities include resolving hardware issues, and network issues and using remote

desktop connections to provide immediate support to customers through troubleshooting

steps and resolutions.

• Basic Linux servers OS knowledge, ensuring their stability, security, and optimal performance

to Perform routine system maintenance tasks and software updates.