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EPAM Systems

Compare

3.8

based on 1.4k Reviews

5 EPAM Systems Support Engineer Jobs

Senior Hybris Support Engineer

EPAM Anywhere

3.8

based on 1.4k Reviews

5-8 years

Chennai

1 vacancy

Senior Hybris Support Engineer

EPAM Systems

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Motion Graphics HTML Air Ticketing JIRA Debugging

+ 2 more

Job Description

We are seeking a highly skilled and experienced Senior Hybris Support Engineer to join our team. In this role, you will be responsible for providing technical support and troubleshooting for Hybris SAP applications, including integration with third-party systems and assisting with the application s server-side runtime code and static assets. You will work closely with development teams to ensure smooth operation and resolution of issues in a fast-paced environment.

Responsibilities

Understand and manage the software technical support/maintenance process
Create and maintain documentation for support and maintenance (e.g., runbooks)
Demonstrate proven issue troubleshooting skills with attention to detail
Investigate and troubleshoot application-related issues raised by users/clients, providing workarounds where required
Collaborate with other team members and escalate issues when necessary for product bug resolution
Support third-party applications integration and resolve related issues
Work with remote desktop applications and ticketing systems such as Jira, Zendesk, and ServiceNow

Requirements

5-8 years of relevant experience in technical support and Hybris SAP application maintenance
Experience with WEB content error troubleshooting and fixing
Proficient in handling Web App and Hybris SAP application components, including server-side runtime code (Runtime) and static assets (HTML, JS, CSS, graphics, fonts)
Familiar with BFF (Node.js-based service) implementing a facade to downstream systems and exposing GraphQL API for Web Apps
Solid understanding of SQL (basic to intermediate knowledge)
Knowledge of SDLC (Requirements, Estimations, Planning, QA, and Development)
Familiar with DevOps concepts and CI/CD implementation, particularly with Azure DevOps services or Jenkins
Understanding of ITIL foundations, including experience in Incident and Service Request Management
Excellent communication skills (both written and spoken) with an advanced level of English (B2+)
Proven technical debugging and troubleshooting skills for applications
Experience using remote desktop applications and ticketing software (e.g., Jira, Zendesk, ServiceNow)

We offer

Opportunity to work on technical challenges that may impact across geographies
Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
Opportunity to share your ideas on international platforms
Sponsored Tech Talks & Hackathons
Unlimited access to LinkedIn learning solutions
Possibility to relocate to any EPAM office for short and long-term projects
Focused individual development
Benefit package:
- Health benefits
- Retirement benefits
- Paid time off
- Flexible benefits
Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)