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31 Amazon Support Engineer Jobs

Support Engineer, CMT Promotions Excellence

1-6 years

₹ 3.7 - 16.8L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Support Engineer, CMT Promotions Excellence

Amazon

posted 5d ago

Job Description

Imagine being part of a team where your ideas have the potential to impact millions of consumers worldwide. CMT is looking for a Support Engineer (DevOps, Systems, Data Engineering, and Software Engineering skills) to own automating operational/development work. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team. You will become intimate with the architecture of our systems and be responsible for diving deep into code, and developing solutions for our customers and services.

Primary responsibilities include owning troubleshooting, diagnosing and fixing operational issues, developing monitoring solutions, performing infrastructure maintenance and configuration, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development, updating/enhancing our current software, automation of support processes and documentation of our systems, by working with tech, product and operations team that own promotions systems.

Key job responsibilities
An SE III is responsible for leading all the support activities and setup the best practices within the system. They regularly work with development teams to establish and improve service support. They operate with limited guidance from management and aggressively drive issues to resolution. They understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. They provide mentoring, training, documentation and tools to other Support Engineers to enable them to perform support activities. They regularly contribute to the creation and improvement of all support documentation. They help develop and refine operational policies and procedures used by your team and internal customers. They work on support projects that are large in scope and lead other Support Engineers on smaller projects. They participate fully and constructively in the planning of your team s work. They contribute to design and development of support tools using software engineering best practices. They mentor other Support Engineers and may be involved in hiring.

About the team
Imagine being part of a team where your ideas have the potential to impact millions of consumers worldwide. CMT is looking for a Support Engineer (DevOps, Systems, Data Engineering, and Software Engineering skills) to own automating operational/development work. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team. You will become intimate with the architecture of our systems and be responsible for diving deep into code, and developing solutions for our customers and services.

Primary responsibilities include owning troubleshooting, diagnosing and fixing operational issues, developing monitoring solutions, performing infrastructure maintenance and configuration, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development, updating/enhancing our current software, automation of support processes and documentation of our systems, by working with tech, product and operations team that own promotions systems. - 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages


Employment Type: Full Time, Permanent

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What Support Engineer at Amazon are saying

4.1
 Rating based on 25 Support Engineer reviews

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Support Engineer salary at Amazon

reported by 161 employees with 1-6 years exp.
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₹5 L/yr - ₹17.2 L/yr
57% more than the average Support Engineer Salary in India
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What Amazon employees are saying about work life

based on 25.2k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
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Amazon Benefits

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Healthcare & Financial Benefits
Parental Leave & PTO
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Employee Assistance Program (EAP)
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Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
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