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Responsibilities
Understand the product, market business goals and how User retention fits into the overall company goal
Define and execute campaigns with external internal stakeholders to meet retention goals
Deep-dive into products features created by the team and develop go to market strategies to launch these
Work with product, social, media performance marketing teams to build cohesive communication and achieve targets quarter on quarter
Scaling up user retention in a single quarter via performance marketing , CRM and product marketing campaigns
Lower digital CPO/CPU by improving AOF and Super user count
Program manage campaign burns and discounting strategies for target cohorts
Attribute modelling through event integration with Appsflyer and Clevertap
Deliver an increase in retention with a reduction in CRC via cohort modeling and personalization
Drive habit formation amongst users through merchandising and CRM channels (SMS, emailer, notifications)
Marketing automation using our own digital tools and CleverTap for an increase in monthly order frequency
Own interventions during customer lifecycle such as installation, onboarding, activation, retention, and loyalty
Requirements and Skills:
Have 5-10 years of experience working on Retention marketing or CRM campaigns for consumer products
Must have experience in Clevertap platform and understanding of Marketing Automation and Cohort analysis
Data oriented, and believe that everything can be measured, since what gets measured gets improved eventually you have a good understanding of funnels, sprint agile ways of working, creative wireframes marketing briefs
Comfortable with ambiguity, believe in first principles and have the skill to transform broad ideas into action plans you have empathy towards users and colleagues, are creative and excited by ideating/ building