Subject Matters Expert

Preferred Skills:

• Excellent Written and Communication Skills.

• Strong Customer service orientation.

• 3+ years of Help Desk experience or prior technical experience preferred

• Manage the task assigned and achieve a balance between production and quality control established by the senior management.

• Ensures jobs are completed according to company quality standards, client job specifications by effectively supervising assigned personnel and workflow.

• Proactive and timely escalation of issues on the floor to the immediate reporting officer.

• Give feedback s and mentor the team members.

• Constantly update self on client feedback.

• Meets training objectives and follows up on employee training progress and performance.

• Motivate employees and recognize accomplishments in a timely manner.

• Promotes an environment of integrity and responsibility in the workplace by creating a work environment where they lead by example.

• Completes people process related reports and other paperwork.

• Ability to be flexible to changes in shift schedules as directed by management

Advanced Troubleshooting skills with proficiency in the following areas:

• MS Office applications

• Email and groupware (Outlook, Windows Live, Lotus Notes, etc)

• Sound knowledge on Networking

• Microsoft, Linux and MAC Operating systems

• General relational database and systems understanding

Preferred Education:

• Bachelor s degree preferred.