IT Analyst, IT Service Management Team, Information Technology

Company Summary.

CLSA is an Asias leading capital markets and investment group, connecting global investors to insights, liquidity and capital to drive their investment strategies..

Award-winning research, an extensive Asia footprint, direct links to China and highly experienced finance professionals differentiate our innovative products and services in asset management, alternative investment, corporate finance, capital markets, securities and wealth management..

As the international platform of CITIC Securities, Chinas largest investment bank, CLSA is uniquely positioned to facilitate cross border capital flows and bridge China to the world and the world to China..

Founded in 1986 and headquartered in Hong Kong, CLSA operates from 20 cities across Asia, Australia, the Americas and Europe..

For further information, please visit www.clsa.com..

Key Areas of Responsibilities :.

Collect CI attributes based on the new data model from Infrastructure and Application stakeholders within specified timelines..

Maintain the HAM Content library, ensuring normalization at 90% and updating the CMDB data model with non-standardized new models from vendors..

Update asset status in CMDB, collaborating with respective teams..

Manage EOL/EOS details for all platform devices in the CMDB..

Establish a monthly CMDB maturity scorecard to track data accuracy and address any inaccuracies proactively..

Ensure data completeness for existing applications and their infrastructure mappings, including capturing network dependencies..

Verify disposal requests monthly, ensuring disposal documents are available for all disposed assets..

Establish governance processes to synchronize CMDB data with Finance systems for new asset onboarding and off boarding..

Drive monthly reconciliation exercises to maintain data accuracy, resolving any data mismatches..

Configure SNOW Agent mobile app for regional teams..

Establish links between consumables and parent assets to eliminate orphan peripherals..

Collate available HAM reports into single dashboards for easy reference and analysis..

Ensure update software inventory is maintained in ServiceNow.

Onboarding and lifecycle management of new software/ license model in SAM as per defined process.

Be the custodian of ServiceNow platform manage all ServiceNow admin functionalities.

Managing and maintaining Configuration Management database.

Requirements :.

CMDB data model designing, setting up automatic discovery, data certification.

5+ years of experience in.

Experience with audit management and stock take is preferred.

Minimum of 2 years of relevant experience in IT asset management, specifically in CMDB management.

Practical experience in utilizing Service Now functions like IT Service management, CMDB Asset management, creating Dashboards, workflows and scriptin.