Technical Support Engineer I, Geotechnical

The Role

Plaxis/ Seequent (Bentley System Co.) is currently seeking a Geotechnical Support Engineer to be based in India (Asia). In this role, you will bring your geotechnical expertise to help new and existing Seequent software users overcome their challenges using geotechnical analysis numerical software. The PLAXIS finite element-based and limit equilibrium-based software applications for soil and rock analyses are used worldwide by thousands of engineers faced with challenging construction projects (for example, foundations, deep excavations, tunnels, dikes, and offshore constructions).

You will help these users with any issue or any challenge they have using the software, which requires a strong desire to understand any problem involved and empathy to assist in moving their project forward.

Typically, you will provide technical support via phone, forum, video calls, and web service tickets.
You will also interact with our software group to report issues and help with product improvement based on user feedback.
In addition to the software, we offer our users educational services through workshops, courses, and training, and mentoring. These educational services are offered as public events, webinars, and in-house events at the customer location.

Your Day-to-Day

• Helping users to select the appropriate Geotechnical and numerical modelling techniques.
• Explaining the results of highly complex Finite Element models
• Teaching our users the theoretical background of our software to understand calculation results.
• Provide technical support to users, answering complex questions on functionality and product best practices.
• Resolve application questions/problems via email and telephone in the areas of product functionality, system configurations/setup, and bugs/enhancements.
• Serve as the primary support liaison between the company and users.
• Convey user feedback to product development staff.
• Keep users informed of how and when problems are resolved.
• Perform follow-up, testing, and troubleshooting of products.
• Be responsible for appropriate referral to other support and quality assurance areas.
• Provide web-based user training.
• Writing white papers and articles on best-practices
• Validating software results
• Maintaining awareness of relevant industry trends, best practices, and government regulations.

What You Bring to The Team

• BSc or MSc degree in Geotechnical Engineering or equivalent level obtained through a combination of education and experience required.
• 1 - 5 years prior engineering-related experience advantageous
• Fluent English required
• Practical experience with the use of PLAXIS and/or other geotechnical Finite Element Software required
• Excellent verbal and written communication skills with the ability to convey complex technical details.
• Able to find creative solutions for complex technical problems.
• Accuracy and perseverance are required.
• Must be self-motivated and proactive, possessing a strong desire to learn.

Nice to have

• Experience with Python or other object-oriented programming language