Technical Service Engineer

We are seeking a dynamic and application-driven engineer with a strong technical acumen and a love for hands-on fieldwork. This role involves extensive travel (approximately 20 days per month) across East and North-East India, engaging with clients, conducting technical demonstrations, and providing both pre-sales and post-sales support.

Key Responsibilities:

1. Field Operations & Technical Support:

• Conduct field demonstrations, technical training, and surveys to showcase product functionality.
• Deliver pre-sales and post-sales technical support both online and on-site.
• Perform technical inspections, compliance checks, troubleshooting, and repairs when not traveling.

2. Client Interaction & Solutions:

• Engage with clients to understand their challenges and application needs.
• Recommend appropriate solutions from our portfolio to address client requirements.

3. Presentations & Training:

• Conduct technical sessions, meetings, presentations, and demonstrations for clients and stakeholders.
• Train client teams both online and through on-site visits to maximize product utilization.

4. Relationship Management:

• Establish and nurture relationships with key authorities and decision-makers in relevant departments.

5. Reporting & Coordination:

• Maintain Daily Duty Reports for transparency and progress tracking.
• Provide timely feedback to internal teams regarding client needs, concerns, and improvement suggestions.

6. Miscellaneous Duties:

• Perform additional or alternative tasks as required to support business objectives.

Requirements:

• Education: Bachelor's degree/Diploma in Electronics, Electrical, Mechanical, or Instrumentation Engineering.
• Experience: 1-3 years in application engineering, technical support, or field demonstrations, preferably with test and measuring instruments.

Skills:

• Strong technical acumen in advanced test and measurement equipment.
• Excellent communication and presentation skills to engage diverse client groups.
• Ability to work independently, manage schedules, and report effectively.
• Problem-solving mindset with a focus on client satisfaction.
• Willingness to Travel: Up to 20 days per month