Sub Zonal Manager - Last Mile Operations

Shadowfax is India's leading crowdsourced technology based multi category last-mile express logistics
platform, where technology is used to drive supply chain solutions, serving 300+ cities. Shadowfax is the
first ever B2B platform which provides an array of products and services to serve multiple categories -
including food delivery, multi-city fulfilment, express shipping, same day delivery services, reverse logistics
,online retail (physical goods e-commerce) , Pharma and grocery through a single platform, improving the
earnings of delivery partners across the day.
Shadowfax’s services range from providing riders for doing a 30-minute delivery to four-day delivery. The
company does not hire a delivery fleet – More than 20k delivery personnel come online daily for a few hours
and pay about US$1.5 per hour.
4 years into the industry, Shadowfax handles over 300,000 unique orders per day for over 170 clients
across 300+ cities. We provide a modular set of e-commerce technologies and logistics solutions to over
4000 pin codes. We are the largest logistics partner for Flipkart, Amazon, Bigbasket and the only player
providing outsourced Logistics services to O2O Segment.
Shadowfax has a 60% market share in the outsourced food delivery market and believes it’s delivery cost
works out lower (vs food delivery players) due to cross-utilization of delivery personnel across different
categories and platforms.
Shadowfax has a US$60 MN annualized revenue run rate currently which it expects to increase to US$350
MN by FY23
Shadowfax, founded by IIT - Delhi Alumni, Abhishek Bansal, Vaibhav Khandelwal in 2015. Shadowfax's
leadership team combines world-class talent and entrepreneurial experience gathered at some of the best
companies in the world. The company is well-funded by marquee investors like Eight roads, IFC(financial
arm of World Bank), NGP, Mirae Assets and Qualcomm Ventures.
If you value autonomy, enjoy challenges and are passionate and believe in getting things done,
experienced Human Resource Business Partners who can turn ideas into reality, and fast and can work with
minimal supervision come join us.
Working at Shadowfax
Shadowfax believes in an open, intellectually honest culture where everyone is given the autonomy to
contribute and do their life’s best work. As a part of the dynamic team at Shadowfax, you will have a chance
to learn new things, solve new problems, build your competence and be a part of an innovative
design-and-tech startup that’s revolutionizing the logistics industry.
We Foster a culture that values first principle thinking and problem solving,impacts and encourages
constructive feedback, engagement, inclusion and diversity at all levels.
Shadowfax has started its own cloud kitchens across multiple pockets in the country. We are integrated
with Swiggy, Zomato, UberEats & Dunzo currently. We are working with over 50+ restaurant partners
currently where we help them accelerate their business and also help them launch multiple restaurants in a
single go.
We have created plug & play kitchens where the restaurant can launch a business with us in less than 2
weeks.

Job Description: Sub Zonal Manager – Ecommerce Logistics Operations
About Shadowfax:
Shadowfax is India’s largest crowdsourced delivery platform with presence in 75+ cities across
India and 7000+ daily active delivery personnel.
Shadowfax’s unique app enables delivery of food, grocery, pharmacy and e-commerce for
businesses and helps them create customer delight using technology.
With relentless focus on engineering pleasant experiences for the customers, Shadowfax
envisions to become the most desirable and trustworthy delivery platform for customers.
Job Responsibilities:
● Identify best practices on supply chain operations and work with Product and
Business teams on setting up successful implementation in operations.
● Analyses the problem and come up with solutions to smoothen operations
● Collaborate with Sales, Operations and Customer Service teams
● Determine, measure & achieve supply chain KPIs
● Suggest solutions for process improvements
● Identify process bottleneck and implement solutions in a timely manner
● Train, evaluate & improve team skills
● Hustle to launch new facilities at optimum cost & aggressive speed
● Proper training & mentorship to team to achieve desired results daily
● Seamless handshake with cross functions like sales, client OPS, finance
& resolve issues in quick turnaround time
● Grow the territory business in conjunction with company growth plans
Skills
● Team management
● Entrepreneurial skills in terms of innovation and problem solving
● Excellent analytical and communication skills
● Demonstrates strong team working abilities and commitment
Qualification

● Bachelors / Masters’ Degree in any discipline (MBA from tier1/tier 2 college is a plus)