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Senior Service Engineer
Studio Care
posted 24d ago
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Job Description
- Actively listening to customers and identifying their needs and responding promptly to customer inquiries/Complaints.
- Quickly evaluate/inspect the machine under service and access the spares & time required to service the equipment.
- Placing indents for Spares /SRN/ Demo request at the earliest possible.
- Resolving customer complaints / servicing within specified TAT Limit.
- Knowing our products inside and out both operational and circuit functioning so that you can answer questions.
- Communicating with the Manufacturers Technical team for any technical clarifications required.
- Documenting all Service issues and maintaining accurate technical records of all machines that came for service.
- Provide data for recording/updating in CRM
- Obtaining feedback on the customer service process.
- Managing and imparting technical knowledge and training to the junior Service Engineers.
- Attend Inspection or service at Site/Manufacturer s Warehouse as and when required
- BE / Diploma in Electronics & Communications or equivalent.
- Basic computer networking knowledge to provide remote assistance
- Maintaining a positive, empathetic and professional attitude toward customers at all times ensures satisfaction and provides professional customer support.
- Ability to stay calm when customers are stressed or upset.
- Soldering / Desoldering Skills
- Repair skills in Pro Audio Equipment.
- Conversant in Reading / Writing / Drawing Electronic Schematics
- Comfortable & Thorough in usage of Electronic Test & Measuring equipment.
Employment Type: Full Time, Permanent
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Monday to Saturday
Day Shift
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