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Engaged Employer

Stronghold Investment Management

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4.5

based on 10 Reviews

11 Stronghold Investment Management Jobs

Senior Support Engineer (IT)

Stronghold Investment Management

4.5

based on 10 Reviews

5-7 years

Bangalore / Bengaluru

1 vacancy

Senior Support Engineer (IT)

Stronghold Investment Management

posted 6mon ago

Job Role Insights

Flexible timing

Key skills for the job

Mining Engineering Medical Insurance Windows System Administration CCTV Android Active Directory

+ 4 more

Job Description

About Us

Stronghold Investment Management ( Stronghold, SIM, or the Firm ) is a technology-driven, vertically integrated investment manager focused on real-assets and related private markets. Stronghold seeks to deliver best-in-class risk-adjusted returns through an investment framework that features comparatively rapid transaction velocity, deep technical expertise, creative financial structuring, and objective and algorithmic decision making.

Stronghold was founded by Ryan Turner in 2016 and has deployed over $1.6 billion in capital across 10+ investment vehicles.

Ultimately, Stronghold intends to apply its technology-intensive investment approach to a variety of specialist real assets verticals, including:

Oil & Gas
Renewables
Specialty Real Estate (commercial, datacenters, marinas)
Telecommunications and Technology Infrastructure
Billboards and Fixtures
Mining & other commodities
Utilities
Secondaries

Job Description:

The Sr. Support Engineer will be responsible for troubleshooting and resolving IT issues. You should have a strong track record of successfully addressing challenging IT issues. You will be responsible for all support related to computer systems, hardware, software, video conferencing systems and network systems both on, and periodically offsite. It will be your responsibility to own the problems and to follow it all the way through to resolution, even if it is necessary to escalate it to another team member.

Responsibilities:

Responsible for providing a high level of support for 100+ end users in multiple locations
Provide White Glove support for all executives both in office and at their residences
Provide hardware/software support for all workstations, systems, and servers
Respond and escalate as needed to any network and security issues
Respond to all support issues via messenger, phone, and email in a timely manner that conveys strong subject matter expertise
Maintain inventory of all end user hardware and software
Oversee new user onboarding process, end-user access to systems, create/disable user accounts, and provide necessary onboarding training as directed
Complete tasks and projects accurately and thoroughly within expected timeframe and up to high-quality standards
Ensure that access requests and approvals are accurate and well documented
Provide support for multiple video conferencing systems and applications
Follow checklists, and if necessary, create future checklists for troubleshooting

Qualifications:

Minimum of 5-7 years of experience in an IT Support role required. IT degree or certifications will be considered in lieu of experience and evaluated on a case-by-case basis
High level of proficiency with Microsoft Office applications
Strong level of knowledge on Windows, Mac, and Server Operating Systems
Strong level of knowledge on iOS and Android devices
Experience with Active Directory, Microsoft Azure AD, and Intune is preferred
Experience with Slack, Sophos, Duo, Atlassian products, PDQ Deploy/Inventory, and Egnyte
Experience working with a Mobile Device Management solution (MDM)
Experience working with Teams video conferencing systems
Experience setting up and supporting Zoom conference rooms
Experience working with VPN s, Multi-Factor Authentication (DUO), access control systems, and CCTV systems
Must have proficient knowledge of networking (Unifi Equipment preferred) and security standards
Must have strong communication and troubleshooting skills with a strong attention to detail
Must be able to work effectively and efficiently in a fast-paced environment under pressure, while maintaining professionalism
Willing to work flexible and varying shift times including weekends and evenings
Must have strong interpersonal skills and maintain high-level organization, office cleanliness, and personal hygiene. This is a critical customer / user facing role interacting with multiple groups at high executive levels, external vendors, and visitors. This is critical to the daily function.

Why join Stronghold s Bangalore Team?

At Stronghold, youre not just another employee; you are a part of our global family. We believe in nurturing talent, fostering innovation, and celebrating successes together. With our state-of-the-art technology and a team of industry experts, we offer a platform for growth, development, and unparalleled learning.

Benefits:

Salary: Competitive and aligned with local standards.
Performance Bonus: According to company policy.
Benefits: Includes medical insurance and group term life insurance.
Continuous learning and development.10 recognized public holidays.
Parental Leave

Stronghold Investment Management is an equal opportunity employer. We believe in creating a diverse and inclusive workforce, where individuals of all backgrounds, experiences, and perspectives can thrive. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by applicable laws. We encourage applicants from underrepresented groups to apply and embrace the unique contributions they can bring to our organization.

Employment Type: Full Time, Permanent

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