Unit Head - Information Technology

Job Description

Strategic Level Responsibilities

• IT Strategy Development and Execution:
• Develop and implement a 35-year IT strategy aligned with the hospital's overall strategic goals.
• Oversee the planning, development, and implementation of IT initiatives to support the hospital's clinical, operational, and financial objectives.
• Ensure the effective utilization of IT resources to enhance patient care, improve operational efficiency, and reduce costs.

• Technology Integration and Standardization:
• Lead the integration of IT systems across the hospital's various departments and units.
• Standardize technology platforms and processes to improve interoperability and data sharing.
• Develop and implement a shared-service model for IT services to optimize resource utilization and reduce costs.

• Digital Transformation:
• Drive digital transformation initiatives to enhance patient experience, improve clinical outcomes, and increase operational efficiency.
• Explore and implement innovative technologies to improve patient care delivery and streamline administrative processes.

• Effective Budgeting and Planning:
• Develop and manage IT budgets, including capital expenditures (Capex) and operational expenditures (Opex).
• Ensure efficient allocation of IT resources to support strategic priorities.
• Conduct cost-benefit analyses to justify IT investments and optimize resource utilization.

Operational Level Responsibilities

• Technology Adoption and Implementation:
• Oversee the selection, implementation, and maintenance of IT systems and applications.
• Ensure the effective adoption and utilization of new technologies by hospital staff.
• Provide technical support and guidance to hospital staff on IT-related issues.

• Data Management and Analytics:
• Develop and implement data governance policies and procedures.
• Ensure the security, integrity, and accessibility of patient data.
• Leverage data analytics to identify trends, improve decision-making, and enhance patient care.

• IT Infrastructure Management:
• Manage the hospital's IT infrastructure, including hardware, software, and networks.
• Ensure the reliability, security, and performance of IT systems.
• Develop and implement disaster recovery and business continuity plans.

• Team Building and People Management:
• Lead and manage a team of IT professionals to achieve organizational goals.
• Recruit, develop, and retain talented IT staff.
• Foster a positive and collaborative work environment.

• Vendor Management and Partnerships:
• Negotiate contracts and manage relationships with IT vendors and suppliers.
• Ensure compliance with vendor agreements and service level agreements.
• Establish strategic partnerships to leverage external expertise and resources.

Exemplar Patient Service Experience

• Patient-Centric Technology:
• Implement technology solutions that enhance the patient experience, such as patient portals, mobile apps, and telehealth services.
• Ensure that IT systems support seamless communication and collaboration between healthcare providers and patients.
• Leverage technology to improve patient satisfaction and outcomes.

Integration of Hosted Applications

• Assessment and Selection:
• Evaluate the suitability of hosted applications for the hospital's needs, considering factors such as cost, scalability, security, and integration capabilities.
• Select and implement hosted applications that align with the hospital's strategic objectives and IT architecture.

• Integration and Management:
• Ensure seamless integration of hosted applications with existing IT systems and infrastructure.
• Develop and implement processes for managing hosted applications, including security, updates, and support.

Cost Control and Digital Transformation

• Cost Optimization:
• Implement cost-saving measures, such as cloud computing, virtualization, and energy-efficient data centres.
• Continuously evaluate IT spending and identify opportunities for cost reduction.
• Leverage technology to streamline processes and improve operational efficiency.

• Digital Transformation Strategy:
• Develop a comprehensive digital transformation strategy that aligns with the hospital's long-term goals.
• Identify and prioritize digital initiatives that will improve patient care, enhance operational efficiency, and drive revenue growth.

• Execution and Measurement:
• Oversee the implementation of digital transformation initiatives, ensuring successful execution and achieving desired outcomes.
• Establish metrics to measure the impact of digital transformation on patient experience, clinical outcomes, and operational efficiency.