Receptionist

Role & responsibilities

1.Greet & handle all visitors / patients to the laboratory and notify the relevant laboratory personnel.

2. Answer incoming phone calls promptly

3. Reviewing and verifying the TRFs, registering, collect payment and deliver the payment receipt to patients

4. Reviewing and verifying the TRFs, registering and collecting payment from phlebotomists for home visits

5. Encourage patients to give feedbacks & to collect the same

6. Assist visitors & patients for resolving technical queries by coordinating with relevant laboratory personnel

7. Issue test report to patients

8. Educate the patient regarding the relevant lab processes like collection, processing, report delivery time, follow-ups etc.

9. Maintaining & keeping records of TRFs, consent forms, home visit related etc.

10. Interacting with account department with regard to money transactions / payments

11. Receiving & recording customer complaints