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Senior Customer Service Executive
Stepin Solutions
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Stepin Solutions is looking for Senior Customer Service Executive to join our dynamic team and embark on a rewarding career journey.
- Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
- Resolve customer complaints and issues, and escalate to higher-level management as necessary
- Record customer interactions and transactions in a customer service database
- Maintain a thorough knowledge of the company's products, services, and processes
- Provide customers with information about product features, pricing, and availability
- Cross-sell and upsell products and services to meet customer needs and increase sales
- Process customer orders, returns, and exchanges in a timely and efficient manner
- Follow up with customers to ensure their needs have been met and to resolve any outstanding issues
Employment Type: Full Time, Permanent
Read full job description What people at Stepin Solutions are saying
Senior Customer Service Executive salary at Stepin Solutions
reported by
1
employee
with 3
years exp.
₹3.4
L/yr - ₹4.3
L/yr
5%
more
than the average Senior Customer Service Executive Salary in India
View more details
What Stepin Solutions employees are saying about work life
based on 3 employees
Flexible timing
Monday to Saturday
No travel
Stepin Solutions Benefits
Team Outings 
Work From Home 
Education Assistance 
Soft Skill Training 
Job Training 
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