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14 Stelling Technologies Jobs

Process Manager

3-8 years

Kochi, Ernakulam

2 vacancies

Process Manager

Stelling Technologies

posted 1d ago

Job Role Insights

Flexible timing

Job Description

IntrCity RailYatri.in is hiring an Process Manager for Kochi location.

Sharing below the role brief for your reference.


Mandatory requirement:


  • Good spoken communication in Hindi.
  • 2+ years of experience leading/managerial positions in a call centre/BPO background.
  • Rotational shifts.

Job Description:

  • Oversee the end-to-end process to ensure efficiency, consistency, and quality.
  • Develop, document, and maintain standard operating procedures (SOPs) for the team.
  • Ensure adherence to established processes and prompt resolution of any deviations.
  • Analyze call trends, customer feedback, and performance metrics to identify areas for improvement.
  • Implement process enhancements to optimize call flows and improve customer satisfaction.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Ensure that all team members adhere to company policies, procedures, and code of conduct.
  • Monitor real-time operations to maintain service levels and operational standards.
  • Address any behavioural or performance issues promptly and effectively.
  • Prepare and present regular reports on process performance, improvement initiatives, and key metrics to senior management.



Employment Type: Full Time, Permanent

Read full job description

What people at Stelling Technologies are saying

Processing Manager salary at Stelling Technologies

reported by 1 employee with 8 years exp.
₹2.2 L/yr - ₹2.9 L/yr
79% less than the average Processing Manager Salary in India
View more details

What Stelling Technologies employees are saying about work life

based on 35 employees
67%
38%
48%
62%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Stelling Technologies Benefits

Work From Home
Cafeteria
Team Outings
Health Insurance
Job Training
Education Assistance +6 more
View more benefits

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