Tellecaller Executive

Job Summary:

We are looking for a dynamic and proactive Customer Support Executive to join our team. The selected candidate will be responsible for handling client calls, addressing queries, following up with both the sales team and customers, and providing product feedback. The ideal candidate will possess strong communication skills, an empathetic approach, and a keen understanding of customer needs.

Key Responsibilities:

• Handle inbound and outbound calls to assist clients with inquiries, concerns, or feedback.
• Provide detailed information about the companys products and services to customers.
• Resolve customer queries efficiently while maintaining a high level of professionalism.
• Coordinate between the sales team and customers to ensure smooth communication and timely follow-ups.
• Provide timely and constructive feedback to customers regarding their product queries and concerns.
• Maintain records of customer interactions and transactions, and follow up on pending issues.
• Document and report customer feedback, insights, and recurring issues for improvement.

Location: Mohali

Job Type: Full-Time/ Work from Office

Gender Preference: Female