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3.0

based on 231 Reviews

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42 Stefanini Jobs

Technical Support Specialist

3-8 years

Mumbai

1 vacancy

Technical Support Specialist

Stefanini

posted 9d ago

Job Description

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Provide swift and professional deskside IT support

Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

Collaborate with other support groups across global locations to help troubleshoot client issues

Utilize tools for building, monitoring and troubleshooting client devices

Job Requirements
Responsibilities:

Minimum 2 - 3+ years of experience.

Break / Fix - L1 and L2 issues.

Windows / MAC Support IMAC - Install, Move, Add, Change Hardware / Software issues

Connectivity issues - VPN, Soft Phones, Remote Desktop, VDI

Ticketing System (ServiceNow) Asset Tracking / Inventory Management

Strong Communications Skills

$ 200000.00 - $ 600000.00

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Employment Type: Full Time, Permanent

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People are getting interviews at Stefanini through

(based on 21 Stefanini interviews)
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14%
5%
24% candidates got the interview through other sources.
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What people at Stefanini are saying

Technical Support Specialist salary at Stefanini

reported by 1 employee with 3 years exp.
₹7.2 L/yr - ₹9.2 L/yr
20% more than the average Technical Support Specialist Salary in India
View more details

What Stefanini employees are saying about work life

based on 231 employees
56%
73%
78%
54%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Stefanini Benefits

Health Insurance
Work From Home
Soft Skill Training
Job Training
Free Food
Free Transport +6 more
View more benefits

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