ServiceNow Developer (ITSM/ITAM/ITOM) - Contractual

Role & responsibilities

• ServiceNow Development & Customization:
• Develop, customize, and implement solutions within ServiceNow across different modules like ITSM (Incident, Change, Problem Management), ITAM (SAM & HAM), and ITOM (Discovery & Event Management).
• Design and develop workflows, business rules, UI policies, client scripts, and server-side scripting.
• Configure and manage ServiceNow Portal, including user interfaces, pages, and user experiences.

Integrations & API Development:

• Develop, configure, and maintain integrations with third-party systems using Web Methods (REST, SOAP).
• Ensure seamless data flow and integrations between ServiceNow and external applications.

System Administration & Maintenance:

• Perform administrative functions, including system upgrades, migrations, and performance optimization.
• Troubleshoot and fix production defects while adhering to best practices in CI/CD processes.

Collaboration & Communication:

• Engage with cross-functional teams to gather requirements, conduct gap analysis, and implement solutions.
• Work in an Agile environment, collaborating with stakeholders to ensure timely delivery of high-quality solutions.

Technical Proficiency:

• Programming: Strong proficiency in JavaScript.
• Client-Side Technologies: Proficiency in AJAX (JavaScript + XML) and AngularJS (preferred for Portal-related work).
• Web Services & Integration: Expertise in REST and SOAP web services for integration tasks.
• Scripting & Customization: Experience with ServiceNow scripting (client and server-side), business rules, and workflows.

Tools & Certifications:

Mandatory Certifications: ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).

• Familiarity with CI/CD processes and tools, including automation for deploying ServiceNow code.
• Process & Methodology Knowledge:
• Strong understanding of ITIL processes and experience with Agile frameworks for software development.
• Experience with ServiceNow Portals and UI/UX customization