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PCI Support, Team Lead
VikingCloud
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Lead, manage and motivate a team to implement and meet agreed targets
- Act as a senior agent who will drive customer satisfaction through customer support
- Act as a mentor and provide oversight, coaching, and training to support staff
- Record and track team SLAs and workflows
- Clearly communicate escalated issues to next Tier and product managers as needed
- Ensure effective 121 reviews, absence management and performance reviews monthly
- Through effective coaching, help your team identify opportunities to acquire new business and generate revenue
- Managing the agreed levels of calling activity to raise revenue throughout the team
- Provide daily/weekly/monthly update reports to Centre Manager for review
- Responsible for coaching and goal setting with the team to support achieving targets
- Meeting/exceeding set KPI s on a daily/weekly/monthly basis
- Responsible for representing the company in a professional manner
- Minimum graduate or equivalent in relevant field.
- Min 5 years experience working in Support function and min 2+ years in lead / similar role
- Excellent communication skills
- An excellent team builder and motivator who will thrive on working closely with the team to achieve challenging but exciting targets
- Ability to engage and encourage direct reports
- Highly driven with enthusiasm to support a team to meet high targets and to keep calm under demanding pressure
- Ability to demonstrate passion and drive for our products
- Effective organization and prioritization skills
- Ability to be self-motivated
- Using initiative can recognize when performance based incentives need to be added
- Confident in coaching techniques, can support and mentor others in this area
- Ability to adapt to change
Employment Type: Full Time, Permanent
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What people at VikingCloud are saying
Team Lead salary at VikingCloud
reported by
3
employees
with 7
years exp.
₹2
L/yr - ₹3
L/yr
70%
less
than the average Team Lead Salary in India
View more details
What VikingCloud employees are saying about work life
based on 13 employees
Flexible timing
Monday to Friday
No travel
Day Shift
VikingCloud Benefits
Soft Skill Training 
Gymnasium 
Work From Home 
Team Outings 
Education Assistance 
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