Noc Engineer

Academic Education: BCA/ B.Tech

JOB RESPONSIBILITIES:

• Build a good knowledge of the IT & technologies.
• Ensure timely intelligence to provide best of the service to customers.
• Should be a team player and ready to manage team in complex situations and environment.
• Managing multiple customers for management of services and support.

TECHNICAL ABILITIES:

• Administration and maintenance and monitoring of Infra, Severs or network.
• Monitoring of applications, network tools & customer tickets.
• Ability to understand Customer issues very quickly based on gathered information and inform respective teams and drive it till ticket closure.
• Basic Skills- SQL, Python, Aws • Basic Database Big Data (Basic Idea).

ROLE & MANAGEABILITY:

• Maintain a pro-active and creative approach to support situations.
• Build trust, social activities & public relations with key account customers, work on solving their problems and respond to their requests any time.
• Promote the companys image through attitude, professionalism, knowledge, customer orientation and responsiveness to customers needs.
  
  

Experience:

• Minimum 0-1 years experience in any field.
• Understand basic computing and application software etc.