SRIFIN Regional Managers primary role is to oversee the operations of the SRIFIN business in the assigned region and ensure that the objectives are metOperations Management:
Oversee and manage all microfinance operations within the region, including sourcing, disbursement and repayment
Provide training and support to AM, BM, CSM and ensure adherence to companys policies, procedures and adopt best practices
Develop and maintain strong relationships with relevant stakeholders, including local regulators, microfinance associations and other industry players
Manage the regional budget in accordance with company business plan
Identify and implement costsaving measures to maximize profitability
Conduct recruitment drives to make sure that manpower numbers are as per Business plan
Identification of the potential areas / districts for expansion of business in a region
Asses potential client base and product acceptability in new region / areas
Asses opportunities for geographic expansion of operational area and setting up of new branch(es)
Ensure business growth and diversity of products in the region as per business plan
Guide credit teams in allotting working area to the Area Managers1
Ensure credit team is taking preventive and curative measures in the region to maintain high quality portfolio1
Ensures rules and norms of the company related to HR, Admin, training are adhered strictly in pursuit of the risk management and defined processMonitoring and Quality Control
Visits field to observe field activities to ensure these processes are followed in compliance of the operational policy and procedure in the regionClosing the audit actions in the Regional level
Under his team should monitoring as per planning to check proper quality process & control
Loan Portfolio Management:
Develop and implement policies and procedures to ensure high quality portfolio, proper sourcing, disbursement, repayment and implement corrective action as required
Manage loan delinquency and default rates under defined limits
Monitor branch performance and ensure that targets for portfolio growth are met on monthly basis
Customer Relationship Management:
Monitor and implement customer service policies and procedures to ensure optimal customer experience
Monitor any customer complaints and ensure that timely resolution is provided
Develop and implement customer retention strategies and ensure that retention & conversion % is above threshold