Customer Success Role - IT (2-7 yrs)

In this role, you will:

- Work with our global customers to identify their target audiences' training needs, acquire an understanding of customer applications and processes, derive actionable insights, and use cases to improve digital adoption

- Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers

- Consult, ideate, and propose optimal digital adoption solutions to our customers using the relevant product ecosystem. Create Content to suit the customer's use cases

- Help develop standards and guidelines to ensure consistency in deliverables across projects

Required Expertise:

- Ability to build relationships with multinational stakeholders, and understand the purpose and requirements of various customer business/enterprise applications, processes, and user personas.

- 2 - 7 years of experience in any of the following domains - Content Creation/Instructional Design/Technical Writing/Customer Success/Account Management/Marketing/Software Development/ Business Analysis

- Comfortable working in a dynamic and evolving environment

- Ability to travel to Client locations as required

Preferred Skills:

- Awareness of diverse cultures and practices across geographies

- Worked in any of the following industries - IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others

- Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage

- Knowledge of Javascript, CSS, HTML will be an advantage

Work Life:

- 5 days work week

- Timings - US time zones as the clients are typically from the North American region, 5PM - 2AM IST