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Implementation Senior Business Analyst
spocto Solutions
posted 4mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Understand the platform for different types of debt transactions for which the person/team is responsible. Example - Colending, Direct assignment, Secularization, SCF
- Constant appraise and update themselves on the new features developed in the platform and use it to for better understanding.
- Conduct implementation workshop for new customer onboarding for the given debt transaction which the team is responsible for.
- Understand customer specific policies/protocols on different interaction touch points - API, SFTP, dashboards/reports, user interaction
- Define the configuration, workflow and educate the customer to use our platform for enabling the given debt transaction also solving for their specific policies/protocols
- Use YubiLow code setup to enable interaction touch points wherever possible
- If there are functional gaps in the platform to solve for specific policies/protocols, those has to be raised with respective product management team and track it till closure
- Detailed Documentation of customer configuration, workflow, interaction touch points - API, SFTP, dashboards/reports
- Conduct end to end UAT for a given customer to confirm that all the required desired technical and functional aspects are covered
- Handover and training Yubioperations team to handle regular operations for the customers if there is a need.
- Project Management of functional and technical tasks using Jira for every customer and track it till closure
- Managing and helping a team of 3-5 members to handle a group of customers for a given debt transaction product/products
Employment Type: Full Time, Permanent
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Strict timing
Monday to Saturday
No travel
Day Shift
spocto Solutions Benefits
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Wealth Relationship Manager - Debt Products only!
3-8 Yrs
Indore, Coimbatore, Surat
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