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7 Sphera Solutions Jobs

Associate Cloud Support Engineer

1-3 years

₹ 7 - 9.8L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Associate Cloud Support Engineer

Sphera Solutions

posted 1mon ago

Job Description

  • Provide support for Sphera Cloud product suite, Cloud platform, and its underlying technologies t o carry out the primary goal of monitoring & triaging the incidents.
  • Front line support for Cloud Monitoring - Infrastructure and Application
  • Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
  • Responsible for operational support, front-line management of incidents or escalation points
  • Participate in patching, mass upgrades and other planned maintenance activities for both infrastructure level (required) and application level (preferred)
  • Develop, implement, Support and expand technical documentation of processes and procedures
  • Utilize monitoring tools to proactively identify problems with systems, applications and networks.
  • Strive to meet the highest level of customer satisfaction by resolving customer issues in a professional and prompt manner
  • Adhere to right policies and escalation procedures and collaborate with the other areas for 2nd and 3rd level support.
  • Able to present and communicate effectively on key findings to peers, management, and other stakeholders to keep positive and effective relationships.
Requirements:
  • Team player with great interpersonal and communication skills
  • Phenomenal customer handling skills
  • Ability to w ork within a global cloud operation support team covering 24x7x365
  • Ability to learn new emerging technologies
  • Knowledge and/or working experience with any Public Cloud Vendors, Preferably Azure
  • Ability to work in a dynamic, fast-moving, and growing environment .
Qualifications:
  • Good knowledge of Cloud Technologies and related emerging Technologies.
  • ITIL exposure and understanding .
  • Product Certification ( AZ-900/ AZ-104) will be an added advantage.

Employment Type: Full Time, Permanent

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Associate Cloud Support Engineer salary at Sphera Solutions

reported by 7 employees with 1-3 years exp.
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₹7 L/yr - ₹9.8 L/yr
95% more than the average Associate Cloud Support Engineer Salary in India
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What Sphera Solutions employees are saying about work life

based on 41 employees
81%
79%
84%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Sphera Solutions Benefits

Health Insurance
Free Transport
Cafeteria
Work From Home
Education Assistance
Job Training +6 more
View more benefits

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