Associate Cloud Support Engineer

• Provide support for Sphera Cloud product suite, Cloud platform, and its underlying technologies t o carry out the primary goal of monitoring & triaging the incidents.

• Front line support for Cloud Monitoring - Infrastructure and Application

• Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures

• Responsible for operational support, front-line management of incidents or escalation points

• Participate in patching, mass upgrades and other planned maintenance activities for both infrastructure level (required) and application level (preferred)

• Develop, implement, Support and expand technical documentation of processes and procedures

• Utilize monitoring tools to proactively identify problems with systems, applications and networks.

• Strive to meet the highest level of customer satisfaction by resolving customer issues in a professional and prompt manner

• Adhere to right policies and escalation procedures and collaborate with the other areas for 2nd and 3rd level support.

• Able to present and communicate effectively on key findings to peers, management, and other stakeholders to keep positive and effective relationships.

Requirements:

• Team player with great interpersonal and communication skills

• Phenomenal customer handling skills

• Ability to w ork within a global cloud operation support team covering 24x7x365

• Ability to learn new emerging technologies

• Knowledge and/or working experience with any Public Cloud Vendors, Preferably Azure

• Ability to work in a dynamic, fast-moving, and growing environment .

Qualifications:

• Good knowledge of Cloud Technologies and related emerging Technologies.

• ITIL exposure and understanding .

• Product Certification ( AZ-900/ AZ-104) will be an added advantage.