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6 Sphera Solutions Jobs
Associate Cloud Support Engineer
1-3 years
₹ 7 - 9.8L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Associate Cloud Support Engineer
Sphera Solutions
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide support for Sphera Cloud product suite, Cloud platform, and its underlying technologies t o carry out the primary goal of monitoring & triaging the incidents.
- Front line support for Cloud Monitoring - Infrastructure and Application
- Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
- Responsible for operational support, front-line management of incidents or escalation points
- Participate in patching, mass upgrades and other planned maintenance activities for both infrastructure level (required) and application level (preferred)
- Develop, implement, Support and expand technical documentation of processes and procedures
- Utilize monitoring tools to proactively identify problems with systems, applications and networks.
- Strive to meet the highest level of customer satisfaction by resolving customer issues in a professional and prompt manner
- Adhere to right policies and escalation procedures and collaborate with the other areas for 2nd and 3rd level support.
- Able to present and communicate effectively on key findings to peers, management, and other stakeholders to keep positive and effective relationships.
Requirements:
- Team player with great interpersonal and communication skills
- Phenomenal customer handling skills
- Ability to w ork within a global cloud operation support team covering 24x7x365
- Ability to learn new emerging technologies
- Knowledge and/or working experience with any Public Cloud Vendors, Preferably Azure
- Ability to work in a dynamic, fast-moving, and growing environment .
Qualifications:
- Good knowledge of Cloud Technologies and related emerging Technologies.
- ITIL exposure and understanding .
- Product Certification ( AZ-900/ AZ-104) will be an added advantage.
Employment Type: Full Time, Permanent
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What people at Sphera Solutions are saying
Associate Cloud Support Engineer salary at Sphera Solutions
reported by
7
employees
with 1-3
years exp.
₹7
L/yr - ₹9.8
L/yr
95%
more
than the average Associate Cloud Support Engineer Salary in India
View more details
What Sphera Solutions employees are saying about work life
based on 42 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Sphera Solutions Benefits
View more benefits
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