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7 Sphera Solutions Jobs
Associate Cloud Support Engineer
1-3 years
₹ 7 - 9.8L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Associate Cloud Support Engineer
Sphera Solutions
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide support for Sphera Cloud product suite, Cloud platform, and its underlying technologies t o carry out the primary goal of monitoring & triaging the incidents.
- Front line support for Cloud Monitoring - Infrastructure and Application
- Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
- Responsible for operational support, front-line management of incidents or escalation points
- Participate in patching, mass upgrades and other planned maintenance activities for both infrastructure level (required) and application level (preferred)
- Develop, implement, Support and expand technical documentation of processes and procedures
- Utilize monitoring tools to proactively identify problems with systems, applications and networks.
- Strive to meet the highest level of customer satisfaction by resolving customer issues in a professional and prompt manner
- Adhere to right policies and escalation procedures and collaborate with the other areas for 2nd and 3rd level support.
- Able to present and communicate effectively on key findings to peers, management, and other stakeholders to keep positive and effective relationships.
- Team player with great interpersonal and communication skills
- Phenomenal customer handling skills
- Ability to w ork within a global cloud operation support team covering 24x7x365
- Ability to learn new emerging technologies
- Knowledge and/or working experience with any Public Cloud Vendors, Preferably Azure
- Ability to work in a dynamic, fast-moving, and growing environment .
- Good knowledge of Cloud Technologies and related emerging Technologies.
- ITIL exposure and understanding .
- Product Certification ( AZ-900/ AZ-104) will be an added advantage.
Employment Type: Full Time, Permanent
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