Solution Architect (6-12 yrs)

Roles and Responsibilities :

- Analyse user requests submitted via the ServiceNow portal and translate them into actionable technical service designs.

- Identify improvements in service and guide the same to completion via Demand registration, qualification, and implementation.

- Utilize ServiceNow functionalities to design workflows, automate processes, and improve service delivery.

- Collaborate with internal Technical service teams (Virtualization, Cloud, Network etc) to understand available services and capabilities.

- Leverage your internal Group IT Knowledge to tailor ServiceNow portal offerings to specific user needs.

- Design correctly priced services by identifying contributors (i.e labour, hardware, license etc) to service costs.

- Advocate for business needs and champion continuous improvement of ServiceNow service delivery processes and frameworks.

- Develop and maintain strong relationships with internal stakeholders and end-users.

- Possess broad technical knowledge to ensure service designs are technically sound and efficient.

Good to have Skills :

- Prefer experience with ServiceNow backend (Order Guide, Item, Variables, Workflow , Tasks , CI)

- Knowledge of Standard Services, Premium Services

- Good to be Capgemini Architect L1 Certified

Must to have Skills :

- Strong grasp of Data Center technologies (Virtualization, Networking, Storage, Cloud ) along with the ability to apply those concepts in real-world scenarios

- Ability to analyse user needs and translate them into actionable solutions.

- Strong understanding of GIT services .

- Excellent communication and collaboration skills.

- Ability to work independently and manage multiple tasks effectively.

- Problem-solving and analytical skills with a focus on user experience optimization