Specialist, WFM Real Time

Be the spark that brightens days and ignite your career with TTEC s award-winning employment experience. As a Specialist Workforce Management Real Time working onsite in Mumbai, India, you ll be a part of bringing humanity to business. #experienceTTEC

What You ll be Doing

Have a passion to solve work puzzles in real timeAre you looking for an opportunity to experience something new each dayIn this role, youll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients needs. You ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.

You ll report to the Manager. You ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, You ll

Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success

Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information

Forecast staffing and recommend headcounts on a day-to-day, short-term basis

Bring your time management and organizational skills to manage multiple, complex, on going tasks

What You Bring to the Role

6 months or more data analysis experience

High school diploma or equivalent

Solution-oriented mindset

Understanding, interpreting, and manipulating data for reporting

Computer experience

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https: / / mybenefits.ttec.com / manual for more information.

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