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Specialist - Quality
R1 RCM
posted 4mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Auditing for Onshore and BSO teams
- The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patient s feedback surveys
- Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified
- QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement
- May have to work long shifts whenever needed and to effectively handle challenging situations
- Perform all other assigned tasks and responsibilities as assigned
Desired Skills /or Work Experience Requirements:
- Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office
- Should have Analytical and problem-solving skills
- Should be able to capture VOC and document effectively
- Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP
- Should be flexible with working in 24/5 environment
- Should be good in abiding predefined instructions and processes
- Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment
- Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions.
Employment Type: Full Time, Permanent
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People are getting interviews at R1 RCM through
People are getting interviews through
(based on 202 R1 RCM interviews)
Job Portal
Referral
Walkin
Company Website
Recruitment Consultant
Campus Placement
30%
18%
13%
7%
7%
2%
23% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Specialist at R1 RCM are saying
Rating based on 3 Specialist
reviews
Anonymous · Recruitment & Talent Acquisition
in New Delhi
Likes
Business is good
Dislikes
HR are so bad , all time bad politics is to be done
Read 3 reviewsSpecialist salary at R1 RCM
reported by
20
employees
with 4-12
years exp.
₹2.9
L/yr - ₹10.6
L/yr
33%
less
than the average Specialist Salary in India
View more details
What R1 RCM employees are saying about work life
based on 3.1k employees
Strict timing
Monday to Friday
No travel
Night Shift
R1 RCM Benefits
Submitted by Company
R1 Lifestyle - New Global Wellbeing Platform - R1 Lifestyle, in partnership with Limeade CultLive Employee Wellbeing & Assistance Program Maternity Enablement Health Plan with Practo
Submitted by Employees
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