Specialist- Regional Core Tech Ops APAC

Infrastructure Support
Trouble shoot and resolve issues and incidents including advice or training to users, devising and applying corrections (permanent or temporary) for faults, making general or site-specific modifications and updating documentation
Perform proactive infrastructure maintenance activities including emergency, preventative, corrective maintenance and disaster recovery planning & execution
Perform root cause analysis, post incident reviews and business impact validation for issues and incidents
Maintain an in-depth knowledge of the functionality and business processes of Oricas infrastructure
Vendor Management
Manage outsource, contract and software vendors to ensure they deliver effective IT performance including review of SLA, performance and reporting
Assist projects in ensuring project vendors delivers effective IT performance as SME for area of responsibility
Asset & Security Activities
Ensure security and licensing requirements are met for area of responsibility
Provide input to the Asset specialist to ensure an accurate asset inventory
Provide input to procurement and report on licensing numbers
Drive consolidation and simplification of the Orica compute platform landscape
Stakeholder Engagement
Engagement with key business stakeholders, Chief Cyber Security Office, Architecture and Strategy, and IT business engagement to design, deliver and support solutions
Engagement with Infrastructure leads, engineers and operational staff to ensure alignment across functional areas
Collaborate with the Infrastructure teams to identify any interdependencies and/or application development needs to support infrastructure delivery
Engagement with strategy and architecture team to manage the 0 to 12-month strategy and roadmap

Tertiary qualification in an IT-related discipline or related industry qualifications and experience
3 + years in an IT infrastructure role
2 + years experience in area of responsibility
Demonstrated success supporting and maintaining necessary components that make up an infrastructure compute platform
Demonstrated problem solving and remediation skills
Strong cross-team communication and relationship building skills
Experience providing support and maintenance across a global platform that includes a multi-sourced workforce as well as third party and managed services
Excellent verbal and written communication skills with an ability to communicate to both technical and non- technical audience