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DBS Bank
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5 DBS Bank Specialist Jobs
Associate, Specialist Fraud Operations, Legal
5-9 years
Mumbai
1 vacancy
Associate, Specialist Fraud Operations, Legal
DBS Bank
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- With growing number of transactions in cards and digital platform hiring resources who will be responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers transactions / accounts and they will monitor system alerts daily and take necessary action to protect customers and the bank.
- Responsible for developing and implementing action plans for detecting fraudulent activities.
- Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process.
- Timely review of Fraud and Authorisation rules/parameters in respective systems based on Analysis of new fraud trends.
- Ensure compliance with all laid down policies and procedures for smooth operations of unit.
- Initiatives to enhance approval rates
- Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process
- To ensure investigation is completed & closure report is issued within TAT from the date when case is referred
- Implementation of fraud rules in systems based on Analysis of new fraud trends.
- Monitor real time queues and identify high risk transactions within acceptable turnaround time
- Recommend anti-fraud processes for changing transaction patterns and trends.
- Process and approve authorisation requests
- Handle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved.
- Liaising up with merchants to recall the funds within 30 minutes or best effort basis post fraud reported by customer through all channels.
- Educate Merchants on the correct card acceptance and authorisation procedures.
- Attend to and process Lost/Stolen Card reports from Cardholders
- Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses
- Consistently adopt group Investigation Standards & procedures
- Contact cardholders to verify transaction
- Ensure submission of pertinent information / reports on confirmed fraud transactions.
- Monitor personal and team performance and identify ways to improve team performance and service standards.
- Willing to work in shifts (24/7) based on team requirements
- Actively review and streamline operation processes
- Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards
- Check & maintain necessary MIS data, reports, files, records or movements.
- Provide necessary administrative support in the processing of authorisation- related tasks.
- Provide timely updates to BU/SU/Team Lead
Requirements
- Experience Required 6 to 12 years
- Proficient in English with good interpersonal and communication skills
- Commerce Graduate
- Fraud Detection Skills, Risk Management, Communication Skills, Problem Solving Skills etc.
- Investigation, Data Analytics etc.
- Support and maintain good working relationship with below units in timely investigations to process customer s fraudulent transactions claims.
- Internal workstreams like CBG Business Unit/ Product/ CCTR/ Operations etc.
- External workstreams like Intellect/ Verinite/ M2P vendor etc.
Employment Type: Full Time, Permanent
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What Specialist at DBS Bank are saying
Rating based on 6 Specialist
reviews
Anonymous · Customer Success, Service & Operations
in Jaipur
Likes
Work Culture, Work Environment, Learning...
- Salary - Excellent
+6 more
Dislikes
NOTHING. Very Happy with the DVD Bank.
Specialist salary at DBS Bank
reported by
27
employees
with 5-13
years exp.
₹4.2
L/yr - ₹15.3
L/yr
5%
less
than the average Specialist Salary in India
View more details
What DBS Bank employees are saying about work life
based on 1.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
DBS Bank Benefits
View more benefits
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DBS Bank Mumbai Office Location
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