Retail Operations Head

Job Summary

We are seeking an experienced and visionary Head of Retail Operations to lead and oversee the end-to-end operations of our retail business. The role involves managing multi-location store operations, optimizing operational efficiency, and ensuring the delivery of exceptional customer experiences. The ideal candidate will drive operational excellence, implement strategic initiatives, and foster a culture of innovation and performance.

Candidates must have footwear industry experience.

Key Responsibilities

1. Strategic Planning and Execution:
   
• Develop and implement retail strategies to achieve business objectives, including revenue growth, profitability, and market expansion.
• Align operational goals with the companys overall vision and mission.
2. Store Operations Management:
   
• Oversee daily operations of all retail outlets, ensuring adherence to brand standards, policies, and procedures.
• Monitor and improve store performance through regular audits and reviews.
3. Team Leadership and Development:
   
• Lead, mentor, and develop regional managers, store managers, and their teams to drive performance.
• Build a high-performing culture by implementing training programs and career development initiatives.
4. Customer Experience:
   
• Ensure consistent delivery of exceptional customer service across all stores.
• Monitor customer feedback and implement improvements to enhance satisfaction and loyalty.
5. Sales and Revenue Management:
   
• Develop and monitor sales targets, KPIs, and budgets to maximize profitability.
• Identify opportunities to increase revenue through promotions, upselling, and cross-selling initiatives.
6. Inventory and Supply Chain Optimization:
   
• Oversee inventory management processes to minimize stockouts and reduce shrinkage.
• Work closely with procurement and supply chain teams to ensure efficient product flow.
7. Operational Efficiency:
   
• Identify and implement process improvements to enhance operational efficiency and cost-effectiveness.
• Introduce technology-driven solutions to streamline operations and improve productivity.
8. Compliance and Risk Management:
   
• Ensure all stores comply with legal, regulatory, and safety standards.
• Identify and mitigate potential operational risks.
9. Market and Competitor Analysis:
   
• Analyze market trends and competitors to identify opportunities for differentiation and innovation.
• Develop strategies to adapt to changing consumer behavior and market dynamics.

Qualifications and Skills

1. Educational Background:
   
• Bachelors degree in Business Administration, Retail Management, or a related field.
• MBA or advanced degree is highly preferred.
2. Experience:
   
• Minimum of 10-12 years of experience in retail operations, with at least 5 years in a leadership role.
• Proven track record of managing large-scale retail operations across multiple locations.
3. Skills:
   
• Strong leadership and people management skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in retail software, ERP systems, and data analytics tools.
• Strong communication and interpersonal skills.
4. Competencies:
   
• In-depth understanding of retail operations, customer behavior, and market trends.
• Ability to drive change and implement innovative solutions.
• Strong financial acumen with expertise in budgeting and P&L management.

Key Performance Indicators (KPIs)

• Sales growth and revenue targets.
• Customer satisfaction scores (e.g., NPS, CSAT).
• Operational efficiency metrics (e.g., cost per transaction, inventory turnover).
• Employee engagement and retention rates.
• Compliance and audit performance.