Service Advisor

Position- Service Advisor

Location- Pune Baner

Experience- 3 to 6 yrs.

Annual CTC Upto Rs. 6 lakhs per annum

Preferred candidate – Automobile Industry (Experience add-on Car Spare parts)

Job Description:

• Looking for Service Advisor to join our dynamic team and embark on a rewarding career journey.
• Strong knowledge of automobile car spare parts.
• Enquiry Management.
• Attend Enquiry and Given Product Demonstration.
• Enquiry Follow-Up and Order Booking.
• Good communication & negotiation skills.
• You are Capable of capturing revenue opportunities through identification of additional work, value added services, and up-selling of service products with conviction.
• You actively approach customers, thus showing excellent communication skills. Method and process competence
• Follow up with customers to ensure satisfaction with services provided.
• Any Service experience are considered. (Experience in automobile)

Key Responsibility Areas

• Customer service: Greet customers, answer questions, and build relationships
• Scheduling: Schedule appointments, drop-offs, and pick-ups
• Communication: Communicate with customers and technicians about Spare part status
• Sales: Sell products and services, and suggest packages and retail options
• Maintain Customer database location-wise.
• Handle customer objections from time to time and bring them to a resolution

Candidate Profile:

• Must have worked in automobile spare parts for minimum 3 years
• Candidate must possess technical knowledge about car spare parts – genuine & aftermarket
• Any stream Diploma, graduate/ post-graduate is fine.
• Languages known – Hindi, Marathi, and English.