Sr. Executive CRM

Role & responsibilities

CRM:

• Preparing and sending Welcome Letter to customers.
• Sending mails to customers. Preparing and sending Agreements to customers. Sending Receipts to customers once the payment received.
• Maintaining customer's payment structure and details in excel sheet. Preparing Demand Letters to customers as well as to Bank.
• Preparing No Objection Certificate to Bank. Handling Customers Calls and giving clarification regarding customer's queries.
• Responsibility of reminding customers regarding the due date for payment.
• Handling modification work for customers flat and collecting payment in due date. Handling Pre - Delivery Inspection and attending snag list of customers.
• Handling Registration Formalities.
• Ensuring that All payments made by customers for Registration.
• Co-coordinating with Engineers and Project Manager with individual customer flat completion.
• Responsibilities of handing over keys & possession letter to customers.