AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Premium Employer
i
This company page is being actively managed by
Sopra Steria Team. If you also belong to the team, you
can get access from
here
Sopra Steria
Compare
All Filters
190 Sopra Steria Jobs
BPS - Voice Process Associate
Sopra Steria
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
The candidate should be VA trained.
Adept in MS Office (XL/Word)
Should be comfortable working from Office location
Should have cleared the Typing test with accuracy as detailed below:
Utilities requirement threshold
Speed (WPM) Mininum 20
Accuracy (%) 90%
Should not have limitations in regards to identifying colors ( no color blindness)
Candidates should be available to join in short notice
Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
Work actively as a team to achieve a top quartile position and performance is achieved consistently
Help manage and support all aspects of customer s queries from move homes, billing, payment plan to meter exchange/exceptions
Help to support our continuous improvement reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
Total Experience Expected: 00-03 years
Bachelor s Degree
At least 1 years of experience in BPS preferably Utilities
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Voice Process Associate roles with real interview advice
Top Sopra Steria Voice Process Associate Interview Questions
Q2. What type of ticketing tool was used in your previous organization?
asked in
Infrastructure Engineer interview
Q3. Find commnad in Linux, indexing in SQL server, thread dumb in core Java, difference between di and df in Linux
asked in
Module Lead interview
What people at Sopra Steria are saying
What Sopra Steria employees are saying about work life
based on 1.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Sopra Steria Benefits
Submitted by Company
Crèche & Day Care Executive Health Screening Bonhomie Policy Employee assistance program (EAP)
Submitted by Employees
View more benefits 
Compare Sopra Steria with
Capgemini
Compare
Accenture
Compare
TCS
Compare
Wipro
Compare
Infosys
Compare
HCLTech
Compare
Tech Mahindra
Compare
Cognizant
Compare
IBM
Compare
Genpact
Compare
DXC Technology
Compare
Optum Global Solutions
Compare
FIS
Compare
CGI Group
Compare
Atos
Compare
NTT Data
Compare
Hewlett Packard Enterprise
Compare
Synechron
Compare
NTT DATA, Inc.
Compare
Societe Generale Global Solution Centre
Compare
Similar Jobs for you
Sopra Steria Noida Office Locations
Noida Office
Headquarter
Sopra Steria India, Seaview Special Economic Zone, Building 4, Plot No. 20 & 21, Sector-135
Noida
Uttar Pradesh 201304
Uttar Pradesh 201304
Noida Office
New Campus Tower B
B-9, Block B
Sector 132
Noida - 201304
Uttar Pradesh India
Noida
201304
201304
Facilities Executive-Facilities Management (Front Desk)
0-2 Yrs
Bangalore / Bengaluru
Share an Interview