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BPS - Voice Process Associate
Sopra Steria
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
The candidate should be VA trained.
Adept in MS Office (XL/Word)
Should be comfortable working from Office location
Should have cleared the Typing test with accuracy as detailed below:
Utilities requirement threshold
Speed (WPM) Mininum 20
Accuracy (%) 90%
Should not have limitations in regards to identifying colors ( no color blindness)
Candidates should be available to join in short notice
Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
Work actively as a team to achieve a top quartile position and performance is achieved consistently
Help manage and support all aspects of customer s queries from move homes, billing, payment plan to meter exchange/exceptions
Help to support our continuous improvement reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
Total Experience Expected: 00-03 years
Bachelor s Degree
At least 1 years of experience in BPS preferably Utilities
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Voice Process Associate roles with real interview advice
Top Sopra Steria Voice Process Associate Interview Questions
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What people at Sopra Steria are saying
What Sopra Steria employees are saying about work life
based on 1.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Sopra Steria Benefits
Submitted by Company
Crèche & Day Care Executive Health Screening Bonhomie Policy Employee assistance program (EAP)
Submitted by Employees
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Sopra Steria Noida Office Locations
Noida Office
Headquarter
Sopra Steria India, Seaview Special Economic Zone, Building 4, Plot No. 20 & 21, Sector-135
Noida
Uttar Pradesh 201304
Uttar Pradesh 201304
Noida Office
New Campus Tower B
B-9, Block B
Sector 132
Noida - 201304
Uttar Pradesh India
Noida
201304
201304
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