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Premium Employer

Sopra Steria

Compare

3.8

based on 1.8k Reviews

199 Sopra Steria Jobs

BPS - Voice Process Associate

Sopra Group India

3.8

based on 1.8k Reviews

0-3 years

Noida

1 vacancy

BPS - Voice Process Associate

Sopra Steria

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Manual Testing Software Configuration Management Customer Service Customer Handling Medical Billing Voice Process

+ 2 more

Job Description

BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs

Adept in MS Office (XL/Word)

Should be comfortable working from Office location

Should have cleared the Typing test with accuracy as detailed below:

Utilities requirement threshold

Speed (WPM) Minimum 20

Accuracy (%) 90%

Should not have limitations in regards to identifying colors ( no color blindness)

Candidates should be available to join in short notice

Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)

Work actively as a team to achieve a top quartile position and performance is achieved consistently

Help manage and support all aspects of customer s queries from move homes, billing, payment plan to meter exchange/exceptions

Help to support our continuous improvement reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality

Total Experience Expected: 00-03 years

Bachelor s Degree

At least 1 years of experience in BPS preferably Utilities

Employment Type: Full Time, Permanent

Read full job description

Prepare for Voice Process Associate roles with real interview advice

Top Sopra Steria Voice Process Associate Interview Questions

Q1. what is an API? how to deploy it

asked in Senior Software Engineer interview

View answer (1)

Q2. What type of ticketing tool was used in your previous organization?

asked in Infrastructure Engineer interview

View answer (1)

Q3. Find commnad in Linux, indexing in SQL server, thread dumb in core Java, difference between di and df in Linux

asked in Module Lead interview

View answer (1)

View all 56 questions

What people at Sopra Steria are saying

What Sopra Steria employees are saying about work life

based on 1.8k employees

66%

94%

68%

99%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Sopra Steria Noida Office Locations

View all

Noida (2)

Noida Office

Headquarter

Sopra Steria India, Seaview Special Economic Zone, Building 4, Plot No. 20 & 21, Sector-135 Noida
Uttar Pradesh 201304

Noida Office

New Campus Tower B B-9, Block B Sector 132 Noida - 201304 Uttar Pradesh India Noida
201304