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BPS - Voice Process Associate
Sopra Steria
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
Adept in MS Office (XL/Word)
Should be comfortable working from Office location
Should have cleared the Typing test with accuracy as detailed below:
Utilities requirement threshold
Speed (WPM) Minimum 20
Accuracy (%) 90%
Should not have limitations in regards to identifying colors ( no color blindness)
Candidates should be available to join in short notice
Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
Work actively as a team to achieve a top quartile position and performance is achieved consistently
Help manage and support all aspects of customer s queries from move homes, billing, payment plan to meter exchange/exceptions
Help to support our continuous improvement reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
Total Experience Expected: 00-03 years
Bachelor s Degree
At least 1 years of experience in BPS preferably Utilities
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Voice Process Associate roles with real interview advice
Top Sopra Steria Voice Process Associate Interview Questions
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What people at Sopra Steria are saying
What Sopra Steria employees are saying about work life
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Flexible timing
Monday to Friday
No travel
Day Shift
Sopra Steria Benefits
Submitted by Company
Crèche & Day Care Executive Health Screening Bonhomie Policy Employee assistance program (EAP)
Submitted by Employees
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Sopra Steria Noida Office Locations
Noida Office
Headquarter
Sopra Steria India, Seaview Special Economic Zone, Building 4, Plot No. 20 & 21, Sector-135
Noida
Uttar Pradesh 201304
Uttar Pradesh 201304
Noida Office
New Campus Tower B
B-9, Block B
Sector 132
Noida - 201304
Uttar Pradesh India
Noida
201304
201304
Facilities Executive-Facilities Management (Front Desk)
0-2 Yrs
Bangalore / Bengaluru
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