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Premium Employer

Sopra Steria

Compare

3.8

based on 1.8k Reviews

194 Sopra Steria Jobs

BPS - Voice Process Associate

Sopra Group India

3.8

based on 1.8k Reviews

1-3 years

Noida

1 vacancy

BPS - Voice Process Associate

Sopra Steria

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Manual Testing Software Configuration Management Customer Service Customer Handling Medical Billing Voice Process

+ 2 more

Job Description

BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs

The candidate should be VA trained.

Adept in MS Office (XL/Word)

Should be comfortable working from Office location

Should have cleared the Typing test with accuracy as detailed below:

Utilities requirement threshold

Speed (WPM) Mininum 20

Accuracy (%) 90%

Should not have limitations in regards to identifying colors ( no color blindness)

Candidates should be available to join in short notice

Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)

Work actively as a team to achieve a top quartile position and performance is achieved consistently

Help manage and support all aspects of customer s queries from move homes, billing, payment plan to meter exchange/exceptions

Help to support our continuous improvement reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality

Total Experience Expected: 00-03 years

Bachelor s Degree

At least 1 years of experience in BPS preferably Utilities

Employment Type: Full Time, Permanent

Read full job description

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