Managed Services - Support Analyst

• Argus Application Support:
• Provide superior support and troubleshooting for Argus-related issues, offering workarounds as needed.
• Customize the Argus Safety Suite according to client requirements.
• Perform impact assessments and implement configuration changes and enhancements.
• Track Argus issues and create tickets in request ticketing system.
• Troubleshoot AG service/logs

• Argus Administration:
• Maintain Argus administration, including user maintenance, roles & privileges, company products, expedited reporting rules, advanced conditions, and code list maintenance, workflows, rules, custom validations.
• Database administration maintenance, create and maintain PL/SQL packages, functions, stored procedures, and database schema diagrams.
• Create and maintain scripts for database change management and Oracle migrations.

• Experience with Argus Interchange, ESM and Axway.
• Load and recode MedDRA and WHODD as needed by business users.

Validation and Issue Tracking:

• Experience in validation packages (URS, FS, DS, IQ, PQ, and OQ).
• Well-versed with various SDLC models, software test life cycle, and defect management life cycle.

• BE/ME/MCA/MCS/MSc degree from a reputed institute/university.

• Experience:
• 2-3 years of professional experience in Argus support/implementation plus Oracle PL/SQL, SQL and SQL query tuning.
• Knowledge and exposure to ETL design and development.
• Knowledge of the pharmaceutical, life sciences, or drug safety domain and products.
• Knowledge of regulatory guidelines from the Food and Drug Administration (FDA) and EMEA.
• Involved in the complete life cycle of a formal data migration patch development and change control process at pharmaceutical companies.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Ability to multi-task and work well under pressure.
• Commitment to excellence and high-quality standards.
• Versatility, flexibility, and willingness to work within changing priorities.
• Ability to work in flexible hours that overlap global client location time zones.
• Ready to work in shifts depending on project/client requirements.